Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

ANDRE ZENI

Bondi,NSW

Summary

Supportive Professional with detailed knowledge of industry practices and skill to provide long-term success for organisations and its stakholders. Trained in Counselling Practices, Community Services standards and Business Management. Known for Person Centred Approach, Goal-oriented Mindset and Holistic Assessment skills.

Work History

Community Support Worker

Quality Health Care
Sydney, NSW
08.2023 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
  • Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.

Support Worker (Placement)

Luz All Abilities
Sydney, NSE
01.2023 - 05.2023
  • Conducted needs assessments to identify gaps and develop targeted learning solutions for clients.
  • Supported and mentored clients with a variety of special needs.
  • Established and maintained quality control standards.
  • Assessed and evaluated training effectiveness and program outcomes.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.

Retail Manager

Oakley Flagship Store
04.2022 - 06.2023
  • Managed employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Controlled store inventory and reviewed cash handling and operations reports.

Education

Diploma - CHC51015 - Counselling

Australian Learning Group - CRICOS 03071E
Sydney
04.2023 - 01.2024

Diploma - CHC52015 - Community Services

Australian Learning Group - CRICOS 03071E
Sydney
07.2021 - 04.2023

Advanced Diploma - BSB61218 - Program Management

Australian Pacific College - CRICOS 01331F
Sydney
06.2020 - 06.2021

Skills

  • Intervention Strategies
  • Developmental Disabilities
  • Client Needs Assessment
  • Community Integration
  • Drug Abuse Prevention
  • Wellness Strategies
  • Challenging Behaviour Management

Accomplishments

  • Achieved Drive/ Progression/ Relationship/ Selflessness Oakley's Award through effectively helping with Leadership balanced with Operations Management.

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Community Support Worker

Quality Health Care
08.2023 - Current

Diploma - CHC51015 - Counselling

Australian Learning Group - CRICOS 03071E
04.2023 - 01.2024

Support Worker (Placement)

Luz All Abilities
01.2023 - 05.2023

Retail Manager

Oakley Flagship Store
04.2022 - 06.2023

Diploma - CHC52015 - Community Services

Australian Learning Group - CRICOS 03071E
07.2021 - 04.2023

Advanced Diploma - BSB61218 - Program Management

Australian Pacific College - CRICOS 01331F
06.2020 - 06.2021

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ANDRE ZENI