Andrea Angelides
Calderwood
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Medical Receptionist / Technician
Illawarra Cardiology Associates
03.2016 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained new staff when coming on board to the company.
- Conduct ECGs, Holter Monitoring and Blood Pressure for patients.
- Proficient in using Genie Software.
Office Administrative Assistant / Receptionist
Medical Insurance Group Australia (MIGA) Sydney
11.2014 - 03.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Developed strategies to streamline and improve office procedure.
- Provide a high level of professional customer service through answering incoming calls, Meeting and greeting clients and stakeholders and responding to all enquiries in a timely manner.
- Providing effective support to Managers/Staff and clients ensuring quality customer service.
- Providing effective information support through the accurate and timely distribution of information, the preparation of mail, and courier deliveries, and the delivery of fax and telephone messages in order to ensure an efficient communication flow is maintained.
- Providing support to record management systems to facilitate the storage, retrieval, disposal and archiving of all records.
- Providing a wide range of administrative and clerical duties in support of the National Manager and Legal and Risk Management Managers of the Sydney Office with the ability to organise all work to meet deadlines and multi-tasking clerical duties- Including printing, copying, scanning, retrieving mail and distributing, working closely with Customer Relationship Software (ACT) inputting and extracting data.
- Organizing in-house meeting and setting up boardrooms for functions.
- Produce a variety of documents using software packages including Microsoft Word, Excel and desktop publishing packages to enable materials to be presented in a quality professional manner.
- Organising all client appointments and inputting all appointments into each staff members Outlook calendar and organizing a weekly staff movement’s calendar to assist with the understanding of each staff member’s movements to enable effective client services through the office.
- Maintaining administration stationary supplies and food supplies to ensure adequate supplies are available for all office staff.
Education
Diploma of Business Administration
Australian Careers Business College
Wollongong, NSWCertificate III in Hospitality
NSW Department of Education And Communities
Wollongong, NSWHigher School Certificate
Holy Spirit College
Bellambi, NSWSkills
- Multitasking Abilities
- Good Telephone Etiquette
- MS Office, Outlook, Genie software proficient
- Social Perceptiveness
- Conflict Resolution
- Friendly, Positive Attitude
- Critical Thinking
- Dependable and Responsible
- Organization
- Recordkeeping
- Problem-Solving
- Data Entry
- Staff Training
Timeline
Medical Receptionist / Technician
Illawarra Cardiology Associates
03.2016 - Current
Office Administrative Assistant / Receptionist
Medical Insurance Group Australia (MIGA) Sydney
11.2014 - 03.2016
Diploma of Business Administration
Australian Careers Business College
Certificate III in Hospitality
NSW Department of Education And Communities
Higher School Certificate
Holy Spirit College
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