Andrea Ardern
Strathpine, Brisbane,Australia
Summary
Passionate and dedicated professional with extensive experience in coaching, customer service, and training. Proven ability to overcome barriers and achieve personal and professional goals by working with diverse individuals. Adept at managing caseloads, building relationships, and delivering tailored support for job seekers to secure sustainable employment.
Overview
10
10
years of professional experience
Work History
Sales and Events Marketing Manager
Landmark Worldwide
Sydney, Australia
04.2019 - 05.2024
- Managed a diverse caseload of over 5,000 individuals, providing personalised coaching and support to help clients achieve their personal and professional goals.
- Delivered group facilitation and one-on-one coaching sessions to a diverse audience, promoting skill development and self-confidence.
- Led the recruitment and training of staff, improving team effectiveness and achieving a 23% conversion rate in client registration.
- Developed and implemented strategies to resolve customer issues, increasing satisfaction rates, and building long-term relationships.
- Organised and led community workshops and events, promoting local engagement and offering career advice to underserved populations.
Australian National Sales Manager
Infinite Aloe
, Australia
08.2018 - 04.2019
- Established strong relationships with key stakeholders, ensuring client needs were met and services were tailored to individual preferences
- Oversaw the sales pipeline and provided training to staff, equipping them with the tools necessary to achieve targets
- Collaborated with team members to develop and implement community outreach strategies, connecting with individuals seeking employment assistance
- Focused on understanding customer needs, identifying barriers, and offering practical solutions to achieve long-term success
Sales and Events Manager
Landmark Worldwide
Sydney, Australia
04.2014 - 08.2018
- Promoted personal and professional development programs to individuals from varied backgrounds, helping clients overcome challenges and achieve their goals.
- Facilitated large-scale training sessions and workshops to improve skillsets and employment readiness, focusing on long-term outcomes.
- Collaborated with key stakeholders to design and deliver community initiatives aimed at increasing employment opportunities for vulnerable populations.
- Provided ongoing support to clients through one-on-one sessions, identifying barriers and offering guidance to achieve sustainable employment outcomes.
Education
Certificate IV - Business Process Design, Operations Management, Career Coaching
Sarina Russo Institute
Brisbane, QLDSkills
- Caseload Management
- Barrier Identification & Resolution
- Career Development Coaching
- Customer Service & Relationship Building
- Goal Setting & Achievement Tracking
- Group Facilitation & One-on-One Coaching
- Sales Targeting & Client Acquisition
- Training & Development
Additional Information
Willing to obtain a National Police Check and Working Children Check upon request
References
Geraldine Davies, Talent Acquisition Specialist, Telstra, 0424 096 620
Sarah Hayes, Advice Review Analyst, AMP, 0420 377 233
Timeline
Sales and Events Marketing Manager
Landmark Worldwide
04.2019 - 05.2024
Australian National Sales Manager
Infinite Aloe
08.2018 - 04.2019
Sales and Events Manager
Landmark Worldwide
04.2014 - 08.2018
Certificate IV - Business Process Design, Operations Management, Career Coaching
Sarina Russo Institute
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