Andrea Azzi
NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Compliance Officer
Metro Petroleum
01.2024 - Current
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
- Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
- Spearheaded investigations into potential violations, promptly addressing issues to maintain company reputation and avoid sanctions.
- Championed ethical business practices, instilling a sense of corporate social responsibility across all departments.
Commissionaire
Qantas Ground Services
08.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Customer Service Executive
C & A Surveyors
12.2021 - 11.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Customer Service Supervisor
Oceania Aviation Services
12.2022 - 07.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- De-escalated problematic customer concerns, maintaining
calm, friendly demeanor. - Amadeus, IPort and IFly trained.
- Certificate of Dangerous Goods.
- Aerobridge trained.
- Prepare briefing sheet preflight.
- Set up counters and FIDS for check-in.
- Upheld quality control policies and procedures to increase
customer satisfaction.
Crew Member
Hoyts Cinemas
01.2020 - 07.2021
- Worked front counter other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of the cinema to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
La Salle Catholic College
Bankstown, NSW11.2022
Skills
- Compliance Monitoring
- Document Review
- Auditing processes
- Internal Audits
- Aviation operation systems
- Ground Support Coordination
- Load Planning
- Flight Data Analysis
- Flight planning
- Aviation Safety
- Task Prioritization
- Safety Management
Languages
Arabic
Native or Bilingual
Timeline
Compliance Officer
Metro Petroleum
01.2024 - Current
Commissionaire
Qantas Ground Services
08.2023 - 02.2024
Customer Service Supervisor
Oceania Aviation Services
12.2022 - 07.2023
Customer Service Executive
C & A Surveyors
12.2021 - 11.2023
Crew Member
Hoyts Cinemas
01.2020 - 07.2021
High School Diploma -
La Salle Catholic College
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