Andrea Baker

• rovided exceptional customer support, resolving inquiries with accuracy and efficiency.
• Maintained comprehensive knowledge of products to assist customers effectively.
• Streamlined communication processes between departments to enhance service delivery.
• Trained and mentored new team members on customer service protocols and best practices.
• Processing/Uploading orders into Bookmaster
• Following up consignment delays with freight comapanies
• Processing credit and recharges for discount/price discrepancies
• Process return authorisations
• Advise Customers of procedures and policy

*Data entry of Book Orders into Bookmaster

*Processing book returns and credits into Bookmaster

*Replying to price, availability and general customer queries.

*Answering incoming phone calls

*Processing price or discount adjustments

• Processed ticket sales efficiently using point-of-sale systems.
• Assisted customers with inquiries and resolved issues promptly.
• Maintained accurate cash handling and financial reporting procedures.
• Trained new staff on ticketing systems and customer service protocols.
• Oversaw daily operations at the box office, ensuring a smooth customer experience.