ANDREA BOLAND
Kilmore,VIC
Summary
Currently employed as the Health Services Manager, Royal Flying Doctor Service (RFDS) Victorian Branch. Strong interpersonal skills achieved from clinical experience as a dental therapist and interaction with patients. Alongside this attention to detail and organisation. This has been reinforced during management roles with RFDS. Currently actively seeking roles to continue to build these interpersonal and management skills . Highly skilled and enthusiastic professional with more than six years of experience managing operations with the mobile and fixed dental clinics of RFDS. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff.
Overview
37
37
years of professional experience
Work History
Health Services Manager
Royal Flying Doctor Service
04.2022 - Current
- Ensure effective and timely delivery of the service through a detailed management approach to the program establishment, service planning, liaising with the dental clinicians
- Overseeing and coordinating the operational management of the Flying Doctor Dental program
- Evaluate the effectiveness of the program and provide reports against agreed parameters and desired outcomes
- Ensure a risk management approach to all clinical work and logistics and planning whilst maintaining attendance at relevant committees and meetings
- Performance Management and oversight of the Program Support Officer Flying Doctor Dental and Smile Squad, Operations Team Leader, Program Coordinator and Dental Advisor
- Building and maintaining of the dental budget to monitor the expenses and predict the expected revenue of the dental program to ensure we accomplish our organisational objectives of delivery of dental services in a timely and effective manner
- Responsible for establishing and maintaining collaborative and productive working relationships with all stakeholders (internal and external) whilst ensuring excellence in program delivery to the communities
- Ensure the dental services compliance with the current National Safety and Quality Primary and Community Healthcare Standards to provide safe delivery of care to our patients whilst partnering with them to achieve their desired outcomes
- Promote and monitor the adherence to best practice clinical guidelines as outlined with Dental Health Services Victoria
- Developing and maintaining up to date policies, procedures and working instructions for safe and effective service delivery
- Responsible for recruitment and retention and ongoing management of operational and care delivery staff and offer appropriate their training requirements
- Ensure the program is aligns with the RFDS Vision and Purpose bringing healthcare services to those who are otherwise unable to access them
- Maintaining the programs deliverables and ensure they align with RFDS Strategic Plan to contribute positively to Better Health hand Wellbeing across Victoria, including Better Physical Health, Better Mental health and Better Social Connection
- Evaluate the program.
Dental Program Coordinator
Royal Flying Doctor Service
11.2017 - 04.2022
- Management of four dental assistants, providing ongoing direction and leadership for program operations
- Forge positive relationships to work with individual personalities, strengths and weaknesses
- Ensure all policies and procedures are current and comply with the Nations Safety and Quality in Healthcare Standards of Australia
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Microsoft Office skills
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Clinical Coordinator
Royal Flying Doctor Service
04.2016 - 11.2017
- One of the key responsibilities with my Clinical Coordinator position, is quality improvement of Dental Services which directly involves auditing of Clinical Records to ensure compliance to the NSQHS
- Implemented new policies and educated staff on changes.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to National Safety and Quality Healthcare Standards
Dental Therapist
Public And Private
04.1989 - 04.2016
- I have extensive experience with oral health service provision
- I have always taken great pride in my ability to build strong relationships within the local community
- Implementation of dental health talks with the “new mother's groups” at the Maternal Health Centre and introduced dental health talks to the local pre-schools in Seymour.
- Maintained accurate patient records, documenting treatment plans, progress, and outcomes in a timely manner.
- Enhanced patient comfort during procedures by utilizing effective pain management techniques.
- Improved and developed knowledge through continuing education courses and seminars.
- Educated patients on proper oral hygiene and nutrition and provided instructions for brushing, flossing and other preventive care.
- Developed rapport with paediatric patients using age-appropriate language and engaging activities during visits.
- Performed thorough dental assessments, identifying issues early on for timely intervention and treatment planning.
- Contributed to a positive workplace environment by maintaining strong relationships with colleagues and support staff.
- Managed appointment scheduling efficiently, ensuring minimal wait times for patients while maximizing daily productivity.
- Maintained accurate medical and dental records by documenting important patient data in Titanium and Exact.
- Ensured compliance with infection control protocols, maintaining a safe environment for both patients and staff members alike.
- Reduced anxiety in nervous patients by creating a supportive atmosphere through clear communication and gentle approach to care delivery.
- Excellent communication skills, both verbal and written.
Dental Therapist
Auckland New Zealand
01.1987 - 03.1989
- Initially with a charge nurse but gained a sole charge position from July 1988
- General duties as above
- This role also included organisational skills of dental record keeping and managing child recall statuses.
Education
Wellington School For Dental Nurses
12.1985
Skills
Mentoring, coaching and staff management
- Stakeholder Coordination
- Logistical planning and scheduling
- Microsoft Office skills
- Policy and Procedure compiling
- Quality Improvement and Quality control
- Data Analysis
- Risk Analysis and Mitigation
- Effective managerial techniques
- Budget Planning
- Process Improvement
Accomplishments
- 1985 - 1986 graduated from the New Zealand School for Dental Nurses (qualification now renamed Bachelor Oral Health Therapy).
- January 1997 AustSwim certificate.
- Australian Dental and Oral Health Therapist Association.
- Registration with Australian Health Practitioner Regulation.
- Current Working with Children Check.
- Current Police Check.
Timeline
Health Services Manager
Royal Flying Doctor Service
04.2022 - Current
Dental Program Coordinator
Royal Flying Doctor Service
11.2017 - 04.2022
Clinical Coordinator
Royal Flying Doctor Service
04.2016 - 11.2017
Dental Therapist
Public And Private
04.1989 - 04.2016
Dental Therapist
Auckland New Zealand
01.1987 - 03.1989
Wellington School For Dental Nurses
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