Andrea Bongers
Sales Consultant
Brisbane,QLD
Summary
Seasoned Furniture Sales Consultant with a proven track record at Domayne, adept in achieving performance targets and elevating customer satisfaction. Expert in product demonstration and customization options, I bring a blend of service excellence and extensive product knowledge to every interaction. Demonstrated ability to exceed sales goals, fostering strong customer relationships and ensuring service excellence.
Overview
20
20
years of professional experience
Work History
Furniture Sales Consultant
Domayne
06.2021 - Current
- Achieved consistent sales of furniture and homewares.
- Guided customers through the process of ordering tailor-made, custom furniture pieces.
- Demonstrated expertise in fostering positive customer interactions within a thriving retail setting.
- Demonstrated extensive knowledge of furniture products across indoor settings, outdoor setups, and couches to address customer queries.
- Serviced customers efficiently while aligning tasks to their requirements.
- Excelled in providing problem solving with a strong focus on customer satisfaction.
- Exhibited commitment to outperform designated sales targets.
- Effectively transformed conversations into profitable sales.
- Fostered strong relationships with an extensive customer base.
Furniture Sales Consultant
Harvey Norman
05.2020 - 06.2021
- Assisted customers with selecting suitable furniture options.
- Asked open-ended questions to understand customer needs and style.
- Processed sales transactions accurately and efficiently at the point of sale.
- Assisted customers in making special orders for custom-made pieces of furniture.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered incoming calls from potential customers seeking information on products and services offered by the company.
Senior Sales / Store Manager
The Outdoor Furniture Specialists and Out on the Patio
07.2014 - 04.2020
- Mastered comprehensive knowledge of company's entire product range across in-house stock and external suppliers.
- Offered efficient assistance, enhancing customer experience across the board.
- Motivated and developed staff to meet store performance objectives.
- Directed team operations to consistently accomplish Sales and Service targets.
- Support attendance at training opportunities within the organization.
- Adhered to company Core Values in every action.
- Ensured store security during opening and closing operations.
- Establish rapport with customers by promptly addressing them and tailoring solutions to meet their needs.
- Performed regular upkeep tasks to ensure a tidy and appealing store environment.
- Generated telephone sales by engaging external customers during emerging opportunities.
- Submit daily, monthly, and routine sales reports according to company procedures.
- Manage inventory data post-sales confirmation to ensure accuracy.
- Issued purchase orders to suppliers based on specific customer needs.
- Managed order distribution and monitoring until customer demands were satisfied.
- Address customer complaints and warranty issues to ensure prompt resolution.
- Oversaw record-keeping and tracked progress of actions taken until resolution.
- Implemented internal procedures to maintain company standards efficiently.
- Participated in coordinated activities supporting Company Sales and Service goals.
Weight Loss and Sales Consultant
Jenny Craig
02.2014 - 07.2014
Disability Support Worker
Bayside Respite Care Assoc. Pty Ltd
01.2005 - 10.2011
Education
Certificate III - Business Administration
TAFE Digital
Online12.2013
Diploma - Counselling
Australian College of Applied Psychology
Brisbane, QLD12.2013
Skills
- Consistently Achieves Targets
- Client Satisfaction
- Customer Service Excellence
- Product Presentation
- Customization Options
- In-Depth Product Knowledge
Accomplishments
- Customer Service Certificates
- Australia Wide Award: Third Top Indoor Sales Person 2023-2024
- Regularly meet KPI's, 20%+
Timeline
Furniture Sales Consultant
Domayne
06.2021 - Current
Furniture Sales Consultant
Harvey Norman
05.2020 - 06.2021
Senior Sales / Store Manager
The Outdoor Furniture Specialists and Out on the Patio
07.2014 - 04.2020
Weight Loss and Sales Consultant
Jenny Craig
02.2014 - 07.2014
Disability Support Worker
Bayside Respite Care Assoc. Pty Ltd
01.2005 - 10.2011
Certificate III - Business Administration
TAFE Digital
Diploma - Counselling
Australian College of Applied Psychology
References
References available upon request.
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