Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Andrea Booth

Wodonga,VIC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients, keeping respect with team mates. Motivated to maintain customer satisfaction and contribute to company success by reaching targets. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.

Overview

14
14
years of professional experience

Work History

Customer Relationship Officer

RV World
Wodonga, VIC
03.2021 - 09.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Worked directly with caravan manufacturers, designing vans as customer requests.
  • Read and check build plans, including all information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Communicated with customers by telephone, email, or in person to provide information regarding manufacturing updates for delays and extended periods and give confidence and honesty about delivery estimates.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Worked independently with customers, using professional experience, to choose a color palette for their new caravan or motorhome.

Sofa Specialist

Plush
Albury, NSW
03.2018 - 08.2021
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as entering orders, processing payments, and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Visual merchandising and keeping the showroom to a high standard.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Using my interior design experience to support customers with professional support.
  • Using sales skills to achieve weekly sales targets (Receiving awards to be proud of).

Sales Professional

Michael Hill
Albury, NSW
03.2013 - 03.2018
  • Developed and implemented sales strategies to increase customer base and reach weekly targets and bonus opportunities.
  • Maintained relationships with existing customers to encourage repeat and additional sales.
  • Provided detailed product information to customers and answered inquiries in a timely manner.
  • Resolved customer complaints promptly and professionally.
  • Participated in training sessions on new products or trends in the industry.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Achieved high levels of customer satisfaction by providing exceptional service.
  • Displaying showroom etiquette to all team members.

Retail Sales Assistant

Coronet Jewellers of Distinction
Albury, NSW
01.2011 - 07.2013
  • Greeted customers and provided excellent customer service.
  • Assisted customers with product selection to meet their needs.
  • Operated the cash register, accepted payment, and issued receipts.
  • Maintained an organized and clean store environment.
  • Assisted in setting up displays for promotional items.
  • Answered questions from customers about products and services.

Education

- Professional Product & Sales Training Courses

Plush Sofas
Melbourne
03-2018

Professional Product Development Courses

Michael Hill
Melbourne, VIC
01-2013

Diploma of Fashion & Interior Design - Fashion & Interior Design

College of Further Education
Melbourne, VIC
10-1991

Skills

  • Work ethic and Reliability
  • Award winning motivation
  • Problem-solving skills
  • Product Knowledge
  • Phone Etiquette
  • Communication Skills
  • Sales Quota Achievement
  • Time management abilities
  • Record-keeping
  • Problem-solving abilities
  • High-energy attitude
  • Excellent Communication
  • Self Motivation
  • Customer service excellence

Affiliations

  • I love the outdoors, camping, adventures & travel
  • Water Sports (Water skiing & Wakeboarding)
  • Caravaning & Camping
  • Fishing
  • Spending time with the family & friends

Accomplishments

  • Michael Hill Albury (NSW)

GOLD CLUB NATIONAL AWARD (Million Dollars Regional Sales by an individual) 2 years running

  • Plush Sofas Albury (NSW)

MILLIONAIRES CLUB AWARD (Million Dollar Sales by an individual) First Regional Albury/Woodnga sofa sales specialist to achieve this since opening

Timeline

Customer Relationship Officer

RV World
03.2021 - 09.2024

Sofa Specialist

Plush
03.2018 - 08.2021

Sales Professional

Michael Hill
03.2013 - 03.2018

Retail Sales Assistant

Coronet Jewellers of Distinction
01.2011 - 07.2013

- Professional Product & Sales Training Courses

Plush Sofas

Professional Product Development Courses

Michael Hill

Diploma of Fashion & Interior Design - Fashion & Interior Design

College of Further Education

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Andrea Booth