Andrea Bregasi
Adelaide,SA
Summary
Experienced waiter with proficiency in providing top-notch customer service in busy restaurant environments. Track record of managing large number of tables while maintaining high level of customer satisfaction and enhancing dining experience. Strengths include strong communication skills, ability to multitask, and work under pressure. In previous roles, contributed to increased customer loyalty through consistent delivery of friendly service and accuracy in order handling.
im not scared to change career and look outside hospitality.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
Antica Pizzeria
Adelaide , SA
02.2020 - 09.2024
- Took accurate food and drink orders, using a POS ordering software system.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Assisted guests with making food and beverage selections.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Barista
Luigi's Delicatessen
Adelaide , SA
05.2024 - 07.2024
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Pizza Maker
Lombra
Adelaide , SA
03.2022 - 05.2024
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
- Monitored quality of all products served to customers.
- Rotated stock items so that oldest product was used first.
- Prepared dough and sauce for pizzas according to recipes.
- Inspected workstations for cleanliness before beginning shift.
- Received deliveries of food items, checking each item against invoices for accuracy.
- Adhered to sanitation standards when handling food products and utensils.
- Measured ingredients accurately using measuring cups or scales.
- Stocked shelves with necessary ingredients for making pizzas.
- Organized storage areas for unused ingredients or supplies.
- Performed daily maintenance tasks on kitchen equipment such as cleaning fryers or grills.
- Cleaned and sanitized kitchen surfaces and equipment.
- Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions.
- Ensured compliance with health and safety regulations in the kitchen area.
- Followed established recipes when creating specialty pizzas requested by customers.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Adjusted thermostat control to regulate temperature of pizza ovens.
- Used pizza cutter to slice whole pizzas according to customer size specifications.
- Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
Barista
Est Ovest
Adelaide , SA
11.2021 - 03.2024
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Restaurant Waiter
Sfizio Cucina
Adelaide , SA
10.2020 - 11.2021
- Took accurate food and drink orders, using a POS ordering software system.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Assisted guests with making food and beverage selections.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
Laborer
Casa Maintenance
Adelaide , SA
07.2020 - 10.2020
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Worked with team members to ensure efficient workflow throughout the day.
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Completed variety of physical labor tasks.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Barista
Bar Moroni
Piacenza , Italy
09.2019 - 02.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ground beans for espresso shots according to individual customer specifications.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Placed orders with suppliers for delivery of products required for daily operations.
Bartender
Equilibrium
Pescara , Italy
01.2016 - 09.2019
- Stocked ice bins and coolers as needed throughout shift.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Planned and coordinated special events to boost customer numbers and profits.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
Retail Worker
Vodafone
Pescara , Italy
03.2019 - 07.2019
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Maintained accurate records of all transactions using POS software systems.
- Operated cash register to process payments from customers accurately and efficiently.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
Restaurant Waiter
El Pareso
05.2018 - 09.2018
- Took accurate food and drink orders, using a POS ordering software system.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Assisted guests with making food and beverage selections.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
Bartender
Ostuni
London , England
03.2016 - 01.2017
- Greeted customers and provided excellent customer service.
- Cleansed glasses with sanitizing solution after each use.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Poured wine, beer and cocktails for patrons.
Bartender
Kona kai
London , England
08.2015 - 03.2016
- Greeted customers and provided excellent customer service.
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
Education
High School Diploma -
Alberghiero Magnaghi
Italy01-2015
Skills
- Order Taking
- Wine pairing
- Service Quality
- Tableside Service
- Salesmanship
- Effective customer upselling
- Sales Techniques
- Upselling techniques
- Cash Handling
Languages
English
Professional
Italian
Native/ Bilingual
Accomplishments
- Best Pizza Restaurant in Australia 2022
- Best Pizza Restaurant in South Australia 2022
- Best Italian Restaurant in South Australia 2023
Timeline
Barista
Luigi's Delicatessen
05.2024 - 07.2024
Pizza Maker
Lombra
03.2022 - 05.2024
Barista
Est Ovest
11.2021 - 03.2024
Restaurant Waiter
Sfizio Cucina
10.2020 - 11.2021
Laborer
Casa Maintenance
07.2020 - 10.2020
Restaurant Waiter
Antica Pizzeria
02.2020 - 09.2024
Barista
Bar Moroni
09.2019 - 02.2020
Retail Worker
Vodafone
03.2019 - 07.2019
Restaurant Waiter
El Pareso
05.2018 - 09.2018
Bartender
Ostuni
03.2016 - 01.2017
Bartender
Equilibrium
01.2016 - 09.2019
Bartender
Kona kai
08.2015 - 03.2016
High School Diploma -
Alberghiero Magnaghi
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