Andrea Church
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
House Keeping
Maraboon Motor Inn
08.2022 - 06.2024
- Ensured consistent cleanliness throughout common areas by coordinating housekeeping services as needed.
- Assisted with light housekeeping duties as well as running errands.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Managed work schedules and task assignments for housekeeping personnel, ensuring optimal coverage and productivity.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Maintained a clean working environment by enforcing housekeeping procedures among team members.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
House Keeping
Beach Motel
03.2022 - 06.2022
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Organized supplies for use based on expected customer needs.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage rooms.
- Interacted pleasantly with clients and guests when performing daily duties
House Keeping
Mitchelton Winery
11.2020 - 12.2021
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed team of employees, daily progress reports and overall project planning
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects
- Inventoried incoming supplies and placed items in stock for use by personnel
- Coached staff on strategies to enhance performance and improve customer relations
-
Nurse
DP Jones Nursing Home
11.2014 - 12.2019
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Oversaw patient admission and discharge process to coordinate related paperwork.
- Partnered with interdisciplinary healthcare teams to formulate individualized treatment plans to deliver high-quality patient care.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Monitored and managed various treatment and care interventions.
- Collected and documented vital signs to track current patient conditions.
- Updated charts throughout shifts with current, accurate information to maintain strict record keeping standards.
- Counselled patients and caregivers, providing emotional, psychological and spiritual support.
- Advocate for patients by supporting and respecting basic rights, values and beliefs.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Used sterile techniques to prepare patients for procedures.
Cleaner
Jason & Jenny's Cleaning Service
11.2011 - 11.2015
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Restaurant Supervisor & Manager
Full Moon Hotel & Belvedere Hotel
02.2009 - 03.2011
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Prepared employee schedules to maintain appropriate staffing levels during peek periods.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximise productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Advanced Diploma of Nursing/Div 2 - Enrolled Nurse
Kyabram Cmmunity Learning Centre
Kyabram, VIC11-2014
High School Diploma -
Echuca Seconrday College
Echuca, VIC11-1997
Skills
- First Aid/CPR
- Building customer relationships and Loyalty
- Engaging with diverse customers
- Customer Service
Timeline
House Keeping
Maraboon Motor Inn
08.2022 - 06.2024
House Keeping
Beach Motel
03.2022 - 06.2022
House Keeping
Mitchelton Winery
11.2020 - 12.2021
Nurse
DP Jones Nursing Home
11.2014 - 12.2019
Cleaner
Jason & Jenny's Cleaning Service
11.2011 - 11.2015
Restaurant Supervisor & Manager
Full Moon Hotel & Belvedere Hotel
02.2009 - 03.2011
Advanced Diploma of Nursing/Div 2 - Enrolled Nurse
Kyabram Cmmunity Learning Centre
High School Diploma -
Echuca Seconrday College
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