Andrea Cuthbert

Experience with managing remote direct reports

• Maintained & Processed Payroll records for 230 staff
• Processed Salary Sacrifice Deductions & maintained records in accordance with statutory regulations
• Maintenance of Police Check & Visa records for all employees & processing through Pharmacy ID
• Prepared billing for Residential & Home Care Clients
• Liased with families clients & key stakeholders with billing enquires
• Identified areas of cost savings in order to maximize efficiency and reduce expenses.
• Maintained Accounts receivable following up on Debtors & providing reports to management

• Selection Criteria

Previous Experience managing a service are or Program within a Health Care Aged Care or Community Service Organisation

• Developed and maintained relationships with clients, families, and medical professionals to coordinate services for home care patients.
• Monitored client condition, progress, and safety by conducting regular visits and assessments.
• Coordinated transportation services for clients to ensure they were able to access necessary medical care.
• Facilitated family meetings to discuss goals and objectives related to the patient's plan of care.
• Assessed clients need for additional services or equipment such as wheelchairs or walkers.
• Obtained referrals from primary care physicians for specialist consultations or diagnostic testing when appropriate.
• Ensured compliance with federal regulations governing home health agencies such as HIPAA privacy rules.
• Identified potential problems or gaps in service delivery through ongoing evaluation of client outcomes against established standards of practice.
• Developed strategies for improving quality assurance processes within the organization to ensure optimal delivery of services .
• Negotiated contracts with vendors providing supplies or services used by home health patients .
• Actively sought out new referral sources within local communities while building positive relationships with existing partners .
• Analyzed client satisfaction surveys to identify areas for service improvement and implement changes.
• Conducted regular home visits to assess client needs and ensure quality of care.
• Managed client and family communications, providing updates and addressing concerns promptly.
• Managed budget and resources for home care programs, ensuring cost-effective operations.
• Proven experience in coaching and developing high-performing teams.
• Rostering for 200 clients & 25 staff
• Coordinated daily scheduling of home care staff to meet client needs effectively.
• Resolved conflicts between staff and clients or their families to ensure satisfaction with services.
• Monitored and evaluated staff performance, providing feedback and coaching for development.

Experience managing a high volume caseload, including complex client care needs, service allocation and case management

• Maintained accurate and confidential client records, including care plans and progress notes.
• Negotiated with vendors and suppliers for medical equipment and supplies needed for client care.
• Created individualized service plans that addressed the specific needs of each client.
• Maintained accurate records of all interactions with clients, including notes on client progress and changes in condition.
• Collaborated with other healthcare professionals to create a comprehensive team approach when treating clients.

Knowledge of Home Care Packages

• Liase with prospective clients as to the process of signing up of new packages. and helping to understand the My Aged Care system.
• Create individualised Care Plans to suit the client.

• Assisted clients with daily activities such as bathing, dressing, and grooming.
• Recorded vital signs including temperature, pulse, respiration rate, and blood pressure
• All areas of Personal Care Support in a Residential Setting including leisure activities, cleaning, catering & notes
• Collaborated with interdisciplinary team members to develop care plans for individual patients.