Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Daff

Blackburn,VIC

Summary

Extremely driven and outcome focused HR Business Partner with proven success in change management and empowering people leaders with strategic advice that aligns with organisational goals. Recognised as being a true HR generalist with experience in HRIS implementation and management, HR advisory, policy and compliance, performance, engagement, learning and development, as well as inclusion and accessibility.

Overview

6
6
years of professional experience

Work History

HR Business Partner

Guide Dogs Victoria
12.2023 - 04.2024
  • Acted as an advisor to leadership, aligning HR strategies with organisational goals.
  • Provided coaching and guidance to Managers on a broad range of HR policies and processes, including talent, succession, remuneration, employee relations, organisational change, and performance.
  • HRIS System Management including the optimisation and development of HRIS modules, to align with HR Strategies, streamline processes and improve user experience,
  • Supported various HR projects and initiatives, such as managers training, Employee Value Proposition development, enhancing organisational culture, performance cycles, and engagement.
  • Partnered with senior leadership to develop learning and development framework, aimed at enhancing compliance, as well promoting employee skills and career growth opportunities.
  • Conducted reviews of employee remuneration and benefits to ensure competitiveness in market.
  • Reviewed and updated HR policies and processes in collaboration with Senior Leadership, to ensure compliance, whilst enhancing inclusion, accessibility and employee benefits across the organisation.
  • Managed full cycle recruitment, onboarding, offboarding, and return to work.

HR Advisor

Guide Dogs Victoria
08.2022 - 11.2023
  • Provided coaching, advice and coordination across all aspects of the employee lifecycle, including talent, remuneration, training, performance, employee leave and learning and development.
  • HRIS System management, including optimising and implementation of HRIS modules to ensure the seamless integration of streamlined HR processes and the support of HR strategic initiatives.
  • Led talent acquisition efforts across business units, including recruitment, selection, and onboarding processes, to attract top talent and build high-performing teams.
  • Supported various HR projects, such as managers training, employee value proposition (EVP) development, engagement initiatives and performance cycles.
  • Streamlined and improved the onboarding and orientation process for new employees, aimed at improving employee experience and retention.
  • Worked with Senior Leaders to review and update policies and processes aimed at enhancing compliance, efficiency, inclusion and accessibility, as well as employee benefits.
  • Managed employee personal injury process and developed return to work plans.
  • Conducted thorough exit interviews with employees leaving the organisation, identifying and providing recommendations to executives and HR Team on areas for improvement in company policy and process.
  • Developed a broad range of employee documentation and maintained accurate and confidential employee records, across systems.

Human Resources Coordinator

Sterling Infrastructure | ActivateRail | GoTrain
03.2021 - 07.2022
  • Acted as the Human Resources subject expert for the implementation of new HRIS system (Employment Hero) by developing and implementing the major HR templates and workflows for three companies, and assisting with data migration across systems.
  • Identified and implemented process improvement strategies for onboarding and offboarding workflows, which improved efficiency, compliance and overall employee experience.
  • Improved HR organisational filing systems by centralizing HR documents and developing standardised HR templates across the three companies.
  • Coordinated full cycle recruitment and onboarding from creating job postings, to interviewing candidates, completing background checks and then liaising with the hiring manager to send contract offers and coordinate onboarding.
  • Acted as the HR System Manager, by inputting all new staff onto the system, educating staff on HR software functionality and being the point of contact for any system related issues or bulk updates.
  • Contributed towards the development and gathering of employee feedback surveys (i.e. for the Graduate Engineer Program) and provided a themes analysis of of feedback and recommendations to the HR Manager and Division Director.
  • Conducted employee exit interviews followed by themes analysis of exit interviews, targeting EVP areas for improvement or consideration, that were provided to the Executive Leadership Team for review.
  • Acted as Return to Work Coordinator for staff returning to work from a work-related injury.
  • Coached new Managers on items such as interviewing skills, and how to approach performance conversations.
  • Prepared a variety of employment documentation, such as employment contracts, contract variation letters, promotion and salary increase letters, termination letters, statement of service letters and casual conversion offers.
  • Coordinated training compliance requirements for all Victorian and NSW Engineering and Construction staff.
  • Maintained Data integrity through accurate HR record keeping across employee files and systems.
  • Conducted HR reports as required.

Administration Officer (Human Resources)

Salvation Army
04.2019 - 03.2021
  • Conducted full recruitment cycle and corresponded directly with candidates from the interview stage through to onboarding successful candidates
  • Supplied employment paperwork for new employees and role changes.
  • Updated HR database (HRIS - Workday) weekly with changes in staff information and new employee details.
  • Responded to HR inquiries relating to pay, contract paperwork, and staff bonuses.
  • Trained new staff on company policies, HR Administrative processes and standards.
  • Maintained accurate filing systems for new hires.
  • Processed and filed invoices, reimbursements and insurance claims.
  • Prepared weekly to monthly finance and HR reports to assist business leaders with tracking sales figures, business expenditure, staff bonus amounts, and staff pay.
  • Monitored and recorded store and office product ordering and expenditure.
  • Managed incoming calls for the state office team by responding to a range of inquiries, transferring calls or forwarding messages onto internal staff.

Sales Team Leader and Procurement Agent

Clear Networks
03.2018 - 03.2019
  • Planned and conducted weekly sales meetings, including the discussion of sales team performance, reviewing sales targets and procedures, and educating team members on the relevant products and promotions.
  • Developed and organised employee engagement activities to build culture and socialisation across the different teams.
  • Refined team workflows to better capitalise on individual strengths and maximise team performance.
  • Prepared and presented leadership strategies regarding work culture to the CEO, alongside the company's leadership team
  • Reviewed and improved marketing team strategies, as well as sales team procedures.
  • Answered telephone inquiries and gave information to callers about the sales, services, and products we offer
  • Worked closely with customers needing special assistance to resolve complaints and develop customised solutions meeting unique requirements.
  • Managed paper and electronic filing systems, recorded information, maintained filing systems and databases, such as customer accounts, installment procedures, or service records.
  • Operated electronic mail systems and coordinated the flow of information, internally or with other organization's, such as NBN.

Education

Bachelor of Health Science - Health Science - Psychology Major

Deakin University Melbourne Burwood Campus
Burwood, VIC
11.2018

Skills

  • HRIS System Implementation and Management
  • HR Advisory and Coaching Managers
  • Strategic HR Planning
  • Talent Acquisition and Management
  • Training and Development
  • Compensation and Benefits
  • Performance Management
  • HR Policy Development and Compliance
  • Diversity and Inclusion
  • Excellent Verbal and Written Communication Skills
  • Instilling Trust and Building Strong Relationships with People Leaders

Timeline

HR Business Partner

Guide Dogs Victoria
12.2023 - 04.2024

HR Advisor

Guide Dogs Victoria
08.2022 - 11.2023

Human Resources Coordinator

Sterling Infrastructure | ActivateRail | GoTrain
03.2021 - 07.2022

Administration Officer (Human Resources)

Salvation Army
04.2019 - 03.2021

Sales Team Leader and Procurement Agent

Clear Networks
03.2018 - 03.2019

Bachelor of Health Science - Health Science - Psychology Major

Deakin University Melbourne Burwood Campus

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