Andrea Echeverri Lopez
Greenwich,NSW
Summary
Results-driven professional with extensive experience in Customer service and Administrative tasks, skilled in strategic planning and cross-functional collaboration. Proven ability to identify customer needs and deliver tailored solutions that enhance satisfaction and profitability.
Overview
9
9
years of professional experience
Work History
Research and Development Specialist
ITS Management
09.2023 - 06.2025
- Developed and implemented strategic plans for project execution and resource allocation.
- Collaborated with cross-functional teams to enhance communication and streamline processes.
- Manage high value customer accounts to enhance retention and profitability.
- Proactively identified customer needs and provided tailored solutions.
KYC Case Lead Support, Corporate and Investment Banking
ITS Management
01.2019 - 06.2023
- Conducted thorough KYC reviews to ensure compliance with regulatory standards and internal policies.
- Collaborated with cross-functional teams to resolve complex case issues and improve workflows.
- Analyzed client data using advanced due diligence tools to identify potential risks and discrepancies.
- Developed training materials for team members, enhancing understanding of KYC processes and compliance requirements.
- Coordinated with external stakeholders to gather necessary information, ensuring timely completion of case investigations.
- Built strong relationships with key stakeholders within corporate banking divisions.
Volunteer
Taronga Zoo
07.2018 - 01.2019
- Assisted in animal care and enrichment activities to enhance animal well-being.
- Supported educational programs by engaging visitors and providing information about wildlife conservation.
- Maintained cleanliness and organization of exhibit areas to ensure a safe environment for animals and guests.
- Collaborated with team members to implement daily operational tasks efficiently and effectively.
- Adapted quickly to various roles within the zoo, demonstrating flexibility in a fast-paced environment.
Customer Service Representative
ITS MANAGEMENT
01.2018 - 01.2019
- Resolved customer inquiries through various communication channels, ensuring satisfaction and timely responses.
- Assisted in managing customer accounts, updating information accurately within internal systems.
- Collaborated with team members to streamline processes, improving overall service delivery efficiency.
- Managed order processing and tracking, ensuring accurate fulfillment and delivery timelines.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Hospitality Team Member
The Point Bar and Grill
Perth, WA
01.2016 - 01.2018
- Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed daily operations of bar, ensuring efficient workflow and timely service delivery.
- Trained new team members on best practices for food safety and customer interaction protocols.
- Assisted in inventory management, tracking supplies to minimize waste and maintain stock levels.
Education
Certificate - APPI PILATES INSTRUCTOR CERTIFICATION
UNITE HEALTH
Melbourne, VIC02-2026
Microbiology
Universidad Del Valle
Cali, Colombia07-2016
Graduate Diploma - Film And Tv
Central TAFE
WA12-2017
Skills
- Monitoring and evaluation
- Adaptive learning
- Data collection
- Training facilitation
- Sales expertise
- Marketing
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Interests
- Pilates
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Animal Welfare Advocacy
- Reading
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Research and Development Specialist
ITS Management
09.2023 - 06.2025
KYC Case Lead Support, Corporate and Investment Banking
ITS Management
01.2019 - 06.2023
Volunteer
Taronga Zoo
07.2018 - 01.2019
Customer Service Representative
ITS MANAGEMENT
01.2018 - 01.2019
Hospitality Team Member
The Point Bar and Grill
01.2016 - 01.2018
Certificate - APPI PILATES INSTRUCTOR CERTIFICATION
UNITE HEALTH
Microbiology
Universidad Del Valle
Graduate Diploma - Film And Tv
Central TAFE