Andrea Filipovski
Rockdale,NSW
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
14
14
years of professional experience
Work History
Stay at Home Mum
10.2017 - Current
- Manage household expenses, creating detailed effective budgets.
- Support multiple competing needs, schedules & priorities, overseeing the needs & tasks to maintain optimal outcomes.
- Create & coordinate a detailed calendar of activities & events, including academic deadlines, travel, & appointments /meetings.
- Build engaged relationships with healthcare professionals, academic administrators, and program leaders to ensure alignment with all needs.
- Navigate complex interpersonal challengers, mediating issues to build vital communication and issue resolution skills.
Beauty Therapist
Laser Clinics Australia
02.2015 - 10.2017
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on care processes and advised on further care and products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Customer Service Representative
Dateline Imports (Hair & Beauty Supplier)
03.2012 - 02.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processing all orders for invoicing / dispatching.
- Attended to reception relief when needed
- General office duties; photocopying, filing, mailing.
- Software used - Intergrater & Pronto
- Track & tracing all orders after being dispatched
Beauty Therapist
Nirvana Beauty Laser Clinics
05.2011 - 03.2012
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Arranged merchandise to present visually appealing displays and attract clientele.
Waitress
City Extra Restaurant
09.2009 - 02.2010
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Beauty Therapy Diploma - Beauty Therapist
Australasian College Broadway
Glebe, NSW02.2011
RSA-RCG Course
Training Courses Professionals
Sydney, NSW2009
Prepare & Serve Espresso Coffee - Certificate
Australian Training Solutions
Sydney, NSW2005
Outreach Retail Course
Hornsby College of Tafe
Hornsby, NSW2002
Computing & Reception Course
Hornsby College of Tafe
Hornsby, NSW2002
Year 7 To Year 10
Ryde Secondary College
Ryde, NSW12.2003
Kindergarten To Year 6
South Grafton Public School
South Grafton, NSW12.1997
Skills
- Behavioral Plan Management
- Classroom Observation
- Independent Living
- Family Guidance
- Patient and Family Interaction
- Resource Referrals
- Confidential Case Documentation
- Detailed Records and Reporting
Timeline
Stay at Home Mum
10.2017 - Current
Beauty Therapist
Laser Clinics Australia
02.2015 - 10.2017
Customer Service Representative
Dateline Imports (Hair & Beauty Supplier)
03.2012 - 02.2015
Beauty Therapist
Nirvana Beauty Laser Clinics
05.2011 - 03.2012
Waitress
City Extra Restaurant
09.2009 - 02.2010
Beauty Therapy Diploma - Beauty Therapist
Australasian College Broadway
RSA-RCG Course
Training Courses Professionals
Prepare & Serve Espresso Coffee - Certificate
Australian Training Solutions
Outreach Retail Course
Hornsby College of Tafe
Computing & Reception Course
Hornsby College of Tafe
Year 7 To Year 10
Ryde Secondary College
Kindergarten To Year 6
South Grafton Public School