Andrea Frangeskou
Summary
Experienced Senior Business Analyst with a robust background in financial services, specialising in superannuation and insurance systems. Proven track record in leading end-to-end analysis activities, driving process improvements and implementing complex regulatory changes. Skilled in Agile and Waterfall methodologies, adept at managing project lifecycles from conception to implementation. Recognised for exceptional leadership abilities, guiding cross-functional teams and fostering stakeholder collaboration. Proficient in utilising a range of tools including Microsoft SharePoint, iGrafx and SQL for effective data analysis and system migrations. Committed to delivering high-quality outcomes and contributing to the ongoing development of business analysis practices within dynamic organisational environments.
Overview
35
35
years of professional experience
Work History
SENIOR BUSINESS ANALYST
AIA Insurance
04.2021 - Current
- Assess and determine business problems and opportunities, applying appropriate analysis approaches, plans, methodologies and practices
- Lead, manage and execute end-to-end analysis activities, ensuring all deliverables and outcomes meet quality standards and timelines, while overseeing the work of other practitioners
- Collaborate effectively with business, technology and operational support teams to design and implement agreed changes to work practices, processes and systems
- Contribute to the ongoing development of the Analysis Community of Practice, fostering community engagement and stakeholder buy-in and promoting the value and benefits of the Analysis Centre of Excellence (CoE)
- Develop project analysis plans, identifying project challenges and opportunities for enhancement, ensuring alignment with strategic goals and objectives.
SENIOR BUSINESS ANALYST
CommInsure (part of CBA Group)
04.2018 - 04.2021
- Engaged stakeholders to align project scope with business objectives and ensure comprehensive solution alignment
- Developed clear and detailed business requirements and solution design documentation
- Collaborated closely with Risk & Compliance teams to ensure adherence to regulatory requirements and traceability
- Worked alongside solution architects and development teams to validate solutions against business acceptance criteria
- Reviewed and provided guidance on testing deliverables, resolving issues to maintain quality and accuracy.
SENIOR BUSINESS ANALYST
AMP
09.2017 - 04.2018
- Conducted workshops to analyse and document comprehensive business requirements
- Developed detailed Business Requirements documents and Business Processes Specifications to guide project execution
- Ensured stakeholder compliance with legislative requirements throughout project lifecycle
- Collaborated with IT teams to develop solutions and reviewed functional design documentation
- Provided oversight of UAT deliverables, offering support to resolve queries and defects as needed.
SENIOR BUSINESS ANALYST
BT Financial Group
12.2014 - 09.2017
- Engaged stakeholders to ensure comprehensive collection and alignment of project requirements with business solutions
- Conducted workshops with cross-functional teams to define and confirm project scope, deliverables and requirements
- Developed detailed Business Requirements documents and Business Processes Specifications to guide project development and implementation.
UAT TEST MANAGER
Westpac Group
09.2013 - 11.2014
- Planned and executed testing activities, ensuring adherence to project timelines and objectives
- Managed and mentored a team of Test Analysts and Business SMEs, providing guidance on test planning and execution
- Coordinated defect management processes with internal and outsourced development teams to ensure timely resolution.
SENIOR BUSINESS ANALYST
BT Financial Group
04.2012 - 08.2013
- Facilitated workshops with internal stakeholders to define project scope, deliverables and requirements, ensuring alignment across teams
- Developed comprehensive Business Requirements Documents and Business Processes Specifications to guide project development and implementation
- Provided oversight and review of key project activities, ensuring adherence to timelines and quality standards throughout the project lifecycle.
BUSINESS ANALYSIS & TEST MANAGER
RGA Australia
03.2010 - 01.2012
- Implemented and managed comprehensive Business Analysis and UAT frameworks, including developing templates, procedures and tools for the entire Systems Development Lifecycle
- Conducted workshops to identify project feasibility, scope and deliverables, ensuring alignment between client requirements and technical teams
- Supervised User Acceptance Testing and defect management, providing mentorship to Business Analysts and Business Testers to ensure project objectives were met.
SENIOR BUSINESS ANALYST
GBST Holdings – Infocomp
10.2009 - 02.2010
- Facilitated client requirement gathering sessions and developed comprehensive functional requirements for Composer
- Conducted system testing and managed data migration from legacy platforms, ensuring seamless integration into Composer
- Investigated and resolved data transformation errors, providing post-migration warranty support to ensure system stability.
UAT Team Leader – Migrations
Australian Administration Services
03.2008 - 10.2009
Test Manager
SKANDIA Australia
08.2007 - 02.2008
Business Analyst/Test Analyst
AMP Superannuation
06.2007 - 08.2007
Test Analyst
Telstra Bigpond
04.2007 - 06.2007
Senior Business Analyst/Team Leader
Asteron Life
04.2004 - 04.2007
Senior Business Analyst
Royal and Sun Alliance
05.2002 - 08.2004
Business Analyst
AM Corporation
04.2001 - 05.2002
Senior Business Analyst/Team Leader
Pillar Administration
03.2000 - 04.2001
Business Analyst/Various
Pillar Administration
01.1989 - 09.2000
Skills
- SQL
- Agile
- Waterfall
- Business Analysis Leadership: Expertly lead end-to-end analysis activities, ensuring alignment with business objectives and regulatory requirements across diverse financial services projects
- Stakeholder Engagement: Skilfully engage and collaborate with stakeholders at all levels to elicit requirements, facilitate workshops and drive consensus on strategic initiatives
- Regulatory Compliance Management: Proactively ensure adherence to regulatory frameworks and standards, providing critical insights and guidance on complex regulatory changes and implementations
- Project Management: Effectively manage project analysis plans, identifying risks and opportunities for process improvements and delivering high-quality outcomes within strict timelines
- Change Management: Drive organisational change by designing and implementing effective changes to work practices, processes and systems in collaboration with cross-functional teams
- Team Leadership and Mentorship: Provide leadership and mentorship to analysis teams, fostering a culture of continuous learning, development and excellence in delivery
- Business Process Optimisation: Identify business problems and opportunities, applying robust analysis methodologies to streamline processes and enhance operational efficiencies
- Integration and Acquisition Expertise: Successfully integrate acquired teams and capabilities into operations, leveraging strong analytical skills and business acumen to ensure seamless transitions and value realisation
- Project Management
- Agile Methodologies
- Waterfall Methodologies
- Project Planning
- Risk Management
- Change Management
- Data Analysis and Reporting
- Data Warehousing
- Stakeholder & Vendor Management
- Time Management
- System Migration
Attributes
- Strong leadership and team collaboration skills, fostering cohesive and productive work environments
- Exceptional problem-solving abilities, adept at navigating complex challenges and finding effective solutions
- Excellent communication skills, facilitating clear and concise interactions with stakeholders at all levels
- Detail-oriented with a meticulous approach to analysis and documentation
- Adaptability to evolving project requirements and changing business landscapes
- Proactive and results-driven, committed to achieving project goals and exceeding expectations
References
Available upon request
Timeline
SENIOR BUSINESS ANALYST
AIA Insurance
04.2021 - Current
SENIOR BUSINESS ANALYST
CommInsure (part of CBA Group)
04.2018 - 04.2021
SENIOR BUSINESS ANALYST
AMP
09.2017 - 04.2018
SENIOR BUSINESS ANALYST
BT Financial Group
12.2014 - 09.2017
UAT TEST MANAGER
Westpac Group
09.2013 - 11.2014
SENIOR BUSINESS ANALYST
BT Financial Group
04.2012 - 08.2013
BUSINESS ANALYSIS & TEST MANAGER
RGA Australia
03.2010 - 01.2012
SENIOR BUSINESS ANALYST
GBST Holdings – Infocomp
10.2009 - 02.2010
UAT Team Leader – Migrations
Australian Administration Services
03.2008 - 10.2009
Test Manager
SKANDIA Australia
08.2007 - 02.2008
Business Analyst/Test Analyst
AMP Superannuation
06.2007 - 08.2007
Test Analyst
Telstra Bigpond
04.2007 - 06.2007
Senior Business Analyst/Team Leader
Asteron Life
04.2004 - 04.2007
Senior Business Analyst
Royal and Sun Alliance
05.2002 - 08.2004
Business Analyst
AM Corporation
04.2001 - 05.2002
Senior Business Analyst/Team Leader
Pillar Administration
03.2000 - 04.2001
Business Analyst/Various
Pillar Administration
01.1989 - 09.2000
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