Andrea Giler
Sydney,New South Wales
Summary
Graduated in marketing with 11 years of experience in the commercial area in car and truck companies and customer service. I created my own clothing brand where I was able to experiment and develop multiple tasks of an online store.
I enjoy the world of business and above all learning something new every day. I would love to be part of a company where I can contribute my knowledge and at the same time learn from what the company has to offer such as training, education and challenges.
Overview
11
11
years of professional experience
Work History
Cashier
Spago Restaurant
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Wait Staff Member
Troys Hospitality Staff
07.2023 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Garment Decorator
Ausprint Clothing
06.2023 - 09.2023
- Developed space planning concepts, color palette selections, and textile presentations.
- Participated in furniture selection and documentation of specifications.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and [Type] items.
- Maintained production and processing equipment in clean states and good working order to optimize performance.
- Cleaned workpieces and products, applied coatings and buffed surfaces to achieve desired finishes.
- Read job orders and inspected workpieces to determine work procedures and materials required.
Cleaner
ADEPT MAINTENANCE
01.2023 - 06.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
WAITRESS STAFF
EXOTIC LATIN
10.2022 - 12.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Online Sales Executive
AUTOMOTORES Y ANEXOS RENAULT
07.2018 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services. Responded to internet inquiries and phone calls in timely matter.
- Maintained and managed customer files and databases.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
- Managed online metrics and made recommendations for continued improvement and optimization.
- Increased sales and customer satisfaction through personalized servicing.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Business Owner
PAROLE T-SHIRTS
10.2020 - 01.2022
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Sketched artistic and fresh designs for consideration.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Negotiated with vendors to reach ideal product distribution channels and pricing.
- Followed market trends and research to establish innovative product offerings for consumers.
Sales Executive
TEOJAMA COMERCIAL HINO TRUCKS
08.2017 - 06.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Assistant Manager
CASABACA TOYOTA
05.2012 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Certificate III - GENERAL ENGLISH
UNIVERSAL ENGLISH COLLEGE
Sydney, NSW03.2023
Diploma - RSA
EVOLUTION HOSPITALITY INSTITUTE
SYDNEY11.2022
Graduate Certificate - STRATEGIC IMAGE CONSULTING
CENTRO DE IMAGEN Y PERCEPCION
MEXICO05.2019
Graduate Certificate - IMAGE CONSULTING AND PERSONAL SHOPPER
LATIN FASHION MANAGEMENT
ECUADOR02.2019
BBA - Marketing
UNIVERSIDAD INTERNACIONAL DEL ECUADOR
ECUADOR01.2016
Certificate I - KAIZEN TOOLS PROGRAM
TOYOTA KAIZEN
ECUADOR03.2013
Skills
- Customer Service
- POS Systems
- Negotiation
- Sales Management
- Data Mining
- Salesforce
- Report Generation
- Administrative Tasks
- Office Administration
- Mail Distribution
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
Spago Restaurant
09.2023 - Current
Wait Staff Member
Troys Hospitality Staff
07.2023 - Current
Garment Decorator
Ausprint Clothing
06.2023 - 09.2023
Cleaner
ADEPT MAINTENANCE
01.2023 - 06.2023
WAITRESS STAFF
EXOTIC LATIN
10.2022 - 12.2022
Business Owner
PAROLE T-SHIRTS
10.2020 - 01.2022
Online Sales Executive
AUTOMOTORES Y ANEXOS RENAULT
07.2018 - 10.2022
Sales Executive
TEOJAMA COMERCIAL HINO TRUCKS
08.2017 - 06.2018
Assistant Manager
CASABACA TOYOTA
05.2012 - 05.2017
Certificate III - GENERAL ENGLISH
UNIVERSAL ENGLISH COLLEGE
Diploma - RSA
EVOLUTION HOSPITALITY INSTITUTE
Graduate Certificate - STRATEGIC IMAGE CONSULTING
CENTRO DE IMAGEN Y PERCEPCION
Graduate Certificate - IMAGE CONSULTING AND PERSONAL SHOPPER
LATIN FASHION MANAGEMENT
BBA - Marketing
UNIVERSIDAD INTERNACIONAL DEL ECUADOR
Certificate I - KAIZEN TOOLS PROGRAM
TOYOTA KAIZEN
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