Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Professional References
Personal Information
Hobbies and Interests
Generic

Andrea Graham

Bowen,QLD

Summary

Professional in network management, prepared to contribute to organizational success. Adept at maintaining network integrity and optimizing performance through proactive measures and strategic planning. Valued for collaborative approach and reliability, ensuring seamless operations and adaptability to evolving requirements.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Network Controller

Carmichael Rail Network & Bravus
01.2023 - Current
  • Manage the Carmichael Rail Network in Bowen and remotely in Townsville or on Site as required.
  • Qualified in safeworking systems employed in Carmichael Rail Network
  • WestCad
  • Train Order
  • Special Safeworking
  • Manage Network movements for all trains and OTVs
  • Coordinate and manage network and infrastructure activities by using correct authorities: Coloured Lights, LPA, TOA, ASB, LOW, Verbal authorities, SPA, CAN, Restraints.
  • Implement and Coordinate the train plan : On the day of operation (Ad Hoc)
  • Two days forecasting ahead as Network Planner.
  • Liaise with Management team members to arrange cancellations and additions for the daily train plan.
  • Liaise with Operations team members to ensure crewing and loading times are maximised
  • Comply with all safety requirements for Network Control
  • Identify opportunities for improvement to both the team and safe working.
  • Provide customer service to all above rail operators (internal and external) including, Aurizon, Bravus, Adani, Carmichael Rail Network and Bowen Rail.
  • Ensure that infrastructure integrity is upheld By reporting and recording on faults in a timely manner.
  • Follow up on all reports to ensure completion or repairs or solutions to problems.
  • Capture train service performances in Vizirail and various Excel spreadsheets where required.
  • Liaise directly with customer on sensitive train issues (Bravus and Bowen Rail) such as overloads, and loco issues.
  • Liaise with NCOs between controlled territories (Aurizon, Provisioning Yard, and GDR)
  • Report all Network and Operations issues to the Supervisor or Manager as required.
  • Train and mentor new staff and offer support to new members of the team.
  • Provide advice regarding rail safety as an expert on the content, and WPHS issues.

Dispatch Officer - Intelligence Works

Hunter Water
01.2021 - 03.2021
  • Coordinate field staff movements across water and sewer network on a 24/7 shiftworking basis.
  • Action emergency calls after-hours
  • Perform diagnosis of issues on the network
  • Coordinate emergency responses
  • Liaise with System Controller using: Webex, Email, SCADA Water and Sewer Systems
  • Liaise with Veolia Water Treatment Operators
  • Reset Water systems and monitor quality
  • Keep documentation on Fatigue for Operators
  • Escalate issues during customer Service confrontations
  • Work in a small team supporting each other.
  • Work remotely and in Head Office.

Fleet Allocator

Qube Logistics
05.2019 - 10.2019
  • Allocating staff and equipment
  • Monitor Drivers fatigue
  • Supervise driver behaviours
  • Monitor truck safety and repairs
  • Rostering
  • Basic fatigue management
  • Use of all Office suite for documentation and reporting
  • Agtrix allocation system

Barista and Shop Assistant

Mossman Bakery
02.2019 - 05.2019
  • Make all standard and non standard coffees
  • Cleaning
  • Preparing and handling food
  • Point of sale and cash register usage
  • Using eftpos machinery

Tattooist - Contractor

Sayas Ink
02.2018 - 12.2018
  • Hygiene of shop
  • Meet and greet customers - Hosted Tours
  • Design and create customised tattoos - Hand Drawn and Via Electronic Media
  • Tattoo on skin - (Many repeat customers over several months due to size and intricacies of designs)
  • Live streaming host - YouTube and Facebook
  • Opening of store in morning - Prep and Setup
  • Taking bookings
  • Stocktake
  • Sell aftercare products
  • Give aftercare advice
  • Follow up meetings to check body art (tattoos)
  • Publish and Sell Art

Network Controller (Train Controller)

ARTC (Australian Rail Traffic Corporation)
01.2010 - 12.2017
  • Manage the network under my jurisdiction
  • Qualified in all forms of Safe working employed in ARTC
  • Staff and Ticket
  • Phoenix Signaling
  • Train Order
  • Manage Network movements for all trains and OTVs
  • Coordinate and manage network infrastructure activities
  • Implement and Coordinate the daily train plan : On the day of operation with allotted train path entitlements.
  • Comply with all safety requirements for Network Control
  • Identify opportunities for improvement
  • Provide customer service to all above rail operators
  • Ensure that infrastructure integrity is upheld
  • Report all faults and follow up to ensure completion
  • Capture train service performances
  • Liaise directly with customer on sensitive train issues
  • Liaise with NCOs between controlled territories
  • Report all issues to Train Transit Manager.
  • Train and mentor new staff and offer support
  • Provide advice to the Rail Safety Committee & WPHS

Network Controller (Train Controller)

QR Network Access
04.2001 - 12.2010
  • Manage the network under my jurisdiction
  • Staff and Ticket
  • Remote Control Signalling
  • DTC
  • Train Order
  • Manage Network movements for all rail vehicle
  • Coordinate and manage network infrastructure activities
  • Implement and Coordinate the daily train plan on the day of operation
  • Comply with all safety requirements applicable to Network Control
  • Identify opportunities for improvement
  • Provide customer service to all above rail operator
  • Ensure that infrastructure integrity is upheld
  • Report all faults and follow up to ensure completion
  • Capture train service performance
  • Liaise directly with customer on sensitive train issues(SPAD, Accidents)
  • Liaise with supporting and connecting boards
  • Report all issues to Regional Transit Manager
  • Train and mentor new staff through the Train Control process and offer support when required
  • Provide advice to the Roster Committee and Workplace Health and Safety Committee.

Advertising and Marketing Assistant

QR Traveltrain
01.1997 - 04.2001
  • Report to the Sales and Marketing Manager in Cairn
  • Provide Secretarial duties to Traveltrain
  • Provide Customer Service to internal and external customers
  • Sales Representative of Kuranda Scenic Railway
  • Control petty cash and receipts.
  • Sort, deliver and send outgoing and incoming mail
  • Manage computerised spreadsheets of passenger numbers
  • Filing and database management through Access
  • Order and receive stock items for stationery
  • General housekeeping duties
  • Organising advertising in local and overseas magazines/newspapers and online.
  • Securing customer feedback on advertising campaigns.
  • Arranging for corporate functions including Amateur horseracing days and corporate basketball events.

Gecko Club Childcare worker

Novotel Palm Cove Resort
01.1996 - 01.1997
  • Meet and greet children and parents on arrival
  • Coordinate the collection of fees and charges.
  • Arrange for delivery of specially prepared meals
  • Organise suitable activities for either day/or night shift
  • Computerised stock management
  • Supervise children’s play
  • Cleaning duties
  • First Aid
  • Sell club merchandise
  • Opening or Lockup of building
  • Sign Children out at the end of sessions

Sports and Recreation Administrator - Traineeship

YMCA Marlin Coast Recreation Centre Smithfield
02.1995 - 12.1996
  • Open and/or Close of business
  • General housekeeping duties
  • Coordinate the collection of monies for memberships both for basketball and general
  • Provide customer service to internal and external customers
  • Coordinate all non computerized hall bookings for the centre
  • Organize, advertise and run a daytime women’s netball competition
  • Create and run a short-term holiday care for children
  • Supervise school children at basketball, netball and volleyball
  • Ensure all government paperwork is filled out correctly for rebates
  • Order and receive food perishables for shop.
  • Attend all training in Sports and Recreation classes.

Education

Certificate IV in Transport & Distribution - Rail Operations

Queensland Rail
01.2007

Certificate IV in Transportation & Logistics - Rail Network Control

ARTC
01.2013

Certificate IV in Frontline Management - undefined

AIM Australian Institute of Management
01.2007

Certificate IV in Advertising and Marketing - undefined

Lorraine Martin Business College

Diploma of Cognitive Behavioural Therapy -

Centre of Excellence

Public Relations Certification - undefined

Eventrix

Diploma Neuro-Linguisics Programming - undefined

E-Learning

Japanese for Tour Guiding/Tour Guiding Course - undefined

Tropical North Queensland Institute of TAFE

Barista and Food Handling Certification III - undefined

Far North Queensland Training Centre
Mossman, QLD

Diploma of Railway Operations - undefined

Competency Australia

Skills

  • Safety awareness
  • Time management
  • Train scheduling
  • Logistics management
  • Incident reporting
  • Route planning
  • System monitoring

Certification

  • C Class Drivers License
  • Open Tattoo License NSW

Languages

English
Native or Bilingual
Japanese
Limited Working
Spanish
Limited Working
German
Elementary

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Experimenting with different creative mediums, like pigment and ink to expand skills and techniques

Timeline

Network Controller

Carmichael Rail Network & Bravus
01.2023 - Current

Dispatch Officer - Intelligence Works

Hunter Water
01.2021 - 03.2021

Fleet Allocator

Qube Logistics
05.2019 - 10.2019

Barista and Shop Assistant

Mossman Bakery
02.2019 - 05.2019

Tattooist - Contractor

Sayas Ink
02.2018 - 12.2018

Network Controller (Train Controller)

ARTC (Australian Rail Traffic Corporation)
01.2010 - 12.2017

Network Controller (Train Controller)

QR Network Access
04.2001 - 12.2010

Advertising and Marketing Assistant

QR Traveltrain
01.1997 - 04.2001

Gecko Club Childcare worker

Novotel Palm Cove Resort
01.1996 - 01.1997

Sports and Recreation Administrator - Traineeship

YMCA Marlin Coast Recreation Centre Smithfield
02.1995 - 12.1996

Certificate IV in Transportation & Logistics - Rail Network Control

ARTC

Certificate IV in Frontline Management - undefined

AIM Australian Institute of Management

Certificate IV in Advertising and Marketing - undefined

Lorraine Martin Business College

Public Relations Certification - undefined

Eventrix

Diploma Neuro-Linguisics Programming - undefined

E-Learning

Japanese for Tour Guiding/Tour Guiding Course - undefined

Tropical North Queensland Institute of TAFE

Barista and Food Handling Certification III - undefined

Far North Queensland Training Centre

Diploma of Railway Operations - undefined

Competency Australia

Certificate IV in Transport & Distribution - Rail Operations

Queensland Rail

Diploma of Cognitive Behavioural Therapy -

Centre of Excellence

Professional References

  • Ruth Trojan, Head of Public Transport - NSW, 0484624879
  • Jen Turner, General Manager Organisational Capacity ARTC
  • Mr. Terry Whitter, Regional Transit Manager, ARTC, Newcastle - Broadmeadow Control Centre, 0422109085
  • Michelle Munson, Manager Intelligence Works Dispatch Hunter Water, Newcastle - Head Office, 0438 278 353
  • Mrs. Jackie McMillan, Train Controller Trainer - Greater Brisbane Area, QR, 0424 506 883
  • Mrs Mel Entright, Network Controller, ARTC, Newcastle Head office - Broad Meadow, 0408 085 426

Personal Information

Driving License: C Class Drivers License

Hobbies and Interests

  • Long Distance Running
  • Several different types of art Including painting and tattooing
  • Performing on stage
  • Interested in IT and Computer

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Andrea Graham