Andrea Graham
Bowen,QLD
Summary
Professional in network management, prepared to contribute to organizational success. Adept at maintaining network integrity and optimizing performance through proactive measures and strategic planning. Valued for collaborative approach and reliability, ensuring seamless operations and adaptability to evolving requirements.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Network Controller
Carmichael Rail Network & Bravus
01.2023 - Current
- Manage the Carmichael Rail Network in Bowen and remotely in Townsville or on Site as required.
- Qualified in safeworking systems employed in Carmichael Rail Network
- WestCad
- Train Order
- Special Safeworking
- Manage Network movements for all trains and OTVs
- Coordinate and manage network and infrastructure activities by using correct authorities: Coloured Lights, LPA, TOA, ASB, LOW, Verbal authorities, SPA, CAN, Restraints.
- Implement and Coordinate the train plan : On the day of operation (Ad Hoc)
- Two days forecasting ahead as Network Planner.
- Liaise with Management team members to arrange cancellations and additions for the daily train plan.
- Liaise with Operations team members to ensure crewing and loading times are maximised
- Comply with all safety requirements for Network Control
- Identify opportunities for improvement to both the team and safe working.
- Provide customer service to all above rail operators (internal and external) including, Aurizon, Bravus, Adani, Carmichael Rail Network and Bowen Rail.
- Ensure that infrastructure integrity is upheld By reporting and recording on faults in a timely manner.
- Follow up on all reports to ensure completion or repairs or solutions to problems.
- Capture train service performances in Vizirail and various Excel spreadsheets where required.
- Liaise directly with customer on sensitive train issues (Bravus and Bowen Rail) such as overloads, and loco issues.
- Liaise with NCOs between controlled territories (Aurizon, Provisioning Yard, and GDR)
- Report all Network and Operations issues to the Supervisor or Manager as required.
- Train and mentor new staff and offer support to new members of the team.
- Provide advice regarding rail safety as an expert on the content, and WPHS issues.
Dispatch Officer - Intelligence Works
Hunter Water
01.2021 - 03.2021
- Coordinate field staff movements across water and sewer network on a 24/7 shiftworking basis.
- Action emergency calls after-hours
- Perform diagnosis of issues on the network
- Coordinate emergency responses
- Liaise with System Controller using: Webex, Email, SCADA Water and Sewer Systems
- Liaise with Veolia Water Treatment Operators
- Reset Water systems and monitor quality
- Keep documentation on Fatigue for Operators
- Escalate issues during customer Service confrontations
- Work in a small team supporting each other.
- Work remotely and in Head Office.
Fleet Allocator
Qube Logistics
05.2019 - 10.2019
- Allocating staff and equipment
- Monitor Drivers fatigue
- Supervise driver behaviours
- Monitor truck safety and repairs
- Rostering
- Basic fatigue management
- Use of all Office suite for documentation and reporting
- Agtrix allocation system
Barista and Shop Assistant
Mossman Bakery
02.2019 - 05.2019
- Make all standard and non standard coffees
- Cleaning
- Preparing and handling food
- Point of sale and cash register usage
- Using eftpos machinery
Tattooist - Contractor
Sayas Ink
02.2018 - 12.2018
- Hygiene of shop
- Meet and greet customers - Hosted Tours
- Design and create customised tattoos - Hand Drawn and Via Electronic Media
- Tattoo on skin - (Many repeat customers over several months due to size and intricacies of designs)
- Live streaming host - YouTube and Facebook
- Opening of store in morning - Prep and Setup
- Taking bookings
- Stocktake
- Sell aftercare products
- Give aftercare advice
- Follow up meetings to check body art (tattoos)
- Publish and Sell Art
Network Controller (Train Controller)
ARTC (Australian Rail Traffic Corporation)
01.2010 - 12.2017
- Manage the network under my jurisdiction
- Qualified in all forms of Safe working employed in ARTC
- Staff and Ticket
- Phoenix Signaling
- Train Order
- Manage Network movements for all trains and OTVs
- Coordinate and manage network infrastructure activities
- Implement and Coordinate the daily train plan : On the day of operation with allotted train path entitlements.
- Comply with all safety requirements for Network Control
- Identify opportunities for improvement
- Provide customer service to all above rail operators
- Ensure that infrastructure integrity is upheld
- Report all faults and follow up to ensure completion
- Capture train service performances
- Liaise directly with customer on sensitive train issues
- Liaise with NCOs between controlled territories
- Report all issues to Train Transit Manager.
- Train and mentor new staff and offer support
- Provide advice to the Rail Safety Committee & WPHS
Network Controller (Train Controller)
QR Network Access
04.2001 - 12.2010
- Manage the network under my jurisdiction
- Staff and Ticket
- Remote Control Signalling
- DTC
- Train Order
- Manage Network movements for all rail vehicle
- Coordinate and manage network infrastructure activities
- Implement and Coordinate the daily train plan on the day of operation
- Comply with all safety requirements applicable to Network Control
- Identify opportunities for improvement
- Provide customer service to all above rail operator
- Ensure that infrastructure integrity is upheld
- Report all faults and follow up to ensure completion
- Capture train service performance
- Liaise directly with customer on sensitive train issues(SPAD, Accidents)
- Liaise with supporting and connecting boards
- Report all issues to Regional Transit Manager
- Train and mentor new staff through the Train Control process and offer support when required
- Provide advice to the Roster Committee and Workplace Health and Safety Committee.
Advertising and Marketing Assistant
QR Traveltrain
01.1997 - 04.2001
- Report to the Sales and Marketing Manager in Cairn
- Provide Secretarial duties to Traveltrain
- Provide Customer Service to internal and external customers
- Sales Representative of Kuranda Scenic Railway
- Control petty cash and receipts.
- Sort, deliver and send outgoing and incoming mail
- Manage computerised spreadsheets of passenger numbers
- Filing and database management through Access
- Order and receive stock items for stationery
- General housekeeping duties
- Organising advertising in local and overseas magazines/newspapers and online.
- Securing customer feedback on advertising campaigns.
- Arranging for corporate functions including Amateur horseracing days and corporate basketball events.
Gecko Club Childcare worker
Novotel Palm Cove Resort
01.1996 - 01.1997
- Meet and greet children and parents on arrival
- Coordinate the collection of fees and charges.
- Arrange for delivery of specially prepared meals
- Organise suitable activities for either day/or night shift
- Computerised stock management
- Supervise children’s play
- Cleaning duties
- First Aid
- Sell club merchandise
- Opening or Lockup of building
- Sign Children out at the end of sessions
Sports and Recreation Administrator - Traineeship
YMCA Marlin Coast Recreation Centre Smithfield
02.1995 - 12.1996
- Open and/or Close of business
- General housekeeping duties
- Coordinate the collection of monies for memberships both for basketball and general
- Provide customer service to internal and external customers
- Coordinate all non computerized hall bookings for the centre
- Organize, advertise and run a daytime women’s netball competition
- Create and run a short-term holiday care for children
- Supervise school children at basketball, netball and volleyball
- Ensure all government paperwork is filled out correctly for rebates
- Order and receive food perishables for shop.
- Attend all training in Sports and Recreation classes.
Education
Certificate IV in Transport & Distribution - Rail Operations
Queensland Rail
01.2007
Certificate IV in Transportation & Logistics - Rail Network Control
ARTC
01.2013
Certificate IV in Frontline Management - undefined
AIM Australian Institute of Management
01.2007
Certificate IV in Advertising and Marketing - undefined
Lorraine Martin Business College
Diploma of Cognitive Behavioural Therapy -
Centre of Excellence
Public Relations Certification - undefined
Eventrix
Diploma Neuro-Linguisics Programming - undefined
E-Learning
Japanese for Tour Guiding/Tour Guiding Course - undefined
Tropical North Queensland Institute of TAFE
Barista and Food Handling Certification III - undefined
Far North Queensland Training Centre
Mossman, QLDDiploma of Railway Operations - undefined
Competency Australia
Skills
- Safety awareness
- Time management
- Train scheduling
- Logistics management
- Incident reporting
- Route planning
- System monitoring
Certification
- C Class Drivers License
- Open Tattoo License NSW
Languages
English
Native or Bilingual
Japanese
Limited Working
Spanish
Limited Working
German
Elementary
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Experimenting with different creative mediums, like pigment and ink to expand skills and techniques
Timeline
Network Controller
Carmichael Rail Network & Bravus
01.2023 - Current
Dispatch Officer - Intelligence Works
Hunter Water
01.2021 - 03.2021
Fleet Allocator
Qube Logistics
05.2019 - 10.2019
Barista and Shop Assistant
Mossman Bakery
02.2019 - 05.2019
Tattooist - Contractor
Sayas Ink
02.2018 - 12.2018
Network Controller (Train Controller)
ARTC (Australian Rail Traffic Corporation)
01.2010 - 12.2017
Network Controller (Train Controller)
QR Network Access
04.2001 - 12.2010
Advertising and Marketing Assistant
QR Traveltrain
01.1997 - 04.2001
Gecko Club Childcare worker
Novotel Palm Cove Resort
01.1996 - 01.1997
Sports and Recreation Administrator - Traineeship
YMCA Marlin Coast Recreation Centre Smithfield
02.1995 - 12.1996
Certificate IV in Transportation & Logistics - Rail Network Control
ARTC
Certificate IV in Frontline Management - undefined
AIM Australian Institute of Management
Certificate IV in Advertising and Marketing - undefined
Lorraine Martin Business College
Public Relations Certification - undefined
Eventrix
Diploma Neuro-Linguisics Programming - undefined
E-Learning
Japanese for Tour Guiding/Tour Guiding Course - undefined
Tropical North Queensland Institute of TAFE
Barista and Food Handling Certification III - undefined
Far North Queensland Training Centre
Diploma of Railway Operations - undefined
Competency Australia
Certificate IV in Transport & Distribution - Rail Operations
Queensland Rail
Diploma of Cognitive Behavioural Therapy -
Centre of Excellence
Professional References
- Ruth Trojan, Head of Public Transport - NSW, 0484624879
- Jen Turner, General Manager Organisational Capacity ARTC
- Mr. Terry Whitter, Regional Transit Manager, ARTC, Newcastle - Broadmeadow Control Centre, 0422109085
- Michelle Munson, Manager Intelligence Works Dispatch Hunter Water, Newcastle - Head Office, 0438 278 353
- Mrs. Jackie McMillan, Train Controller Trainer - Greater Brisbane Area, QR, 0424 506 883
- Mrs Mel Entright, Network Controller, ARTC, Newcastle Head office - Broad Meadow, 0408 085 426
Personal Information
Driving License: C Class Drivers License
Hobbies and Interests
- Long Distance Running
- Several different types of art Including painting and tattooing
- Performing on stage
- Interested in IT and Computer