Andrea Grenier
Adelaide,SA
Summary
Dedicated service-oriented professional with a proven track record of enhancing customer experiences and driving revenue growth. Adept at coordinating resources to meet business objectives while demonstrating expertise in sales, strategic planning, and effective communication. Known for exceptional interpersonal skills that foster strong client relationships and contribute to team success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Deputy General Manager
MAS Holdings
Colombo, Sri Lanka
04.2021 - 12.2024
- Built and maintained strong relationships with key brand partners and suppliers, establishing MAS as a pivotal connectivity and deliverability solution provider.
- Acted as the primary representative in high-stakes customer meetings, while overseeing the entire product lifecycle from development to launch, integrating the latest industry practices to effectively capture target markets.
- Kept a pulse on activities at regional brand headquarters, competitors, and suppliers, swiftly adapting to changes in consumer behavior and market dynamics in Southeast Asia.
- Ensured cross-functional teams were in sync with seasonal calendars, facilitating seamless collaboration.
Business Manager
MAS Holdings
Colombo, Sri Lanka
04.2015 - 03.2021
- Built and maintained robust relationships with customers and suppliers, enhancing negotiation capabilities and flexibility.
- Supported regional marketing efforts, ensuring they met the strategic objectives set by corporate leadership.
- Coordinated cross-functional teams to ensure the timely delivery of product samples, accurate pricing, and marketing materials that adhered to brand standards.
Senior Marketing Officer
MAS Holdings
Colombo, Sri Lanka
04.2007 - 03.2015
- Facilitated collaboration between customers, suppliers, and internal teams, ensuring product feasibility, and risk management.
- Supported line managers in developing and executing marketing strategies aligned with organizational goals.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
Customer Service Officer
HSBC Head Office
Colombo, Sri Lanka
03.2002 - 06.2005
- Managed front office customer service operations, ensuring high-quality service delivery
- Oversaw cash and teller operations, maintaining accuracy and efficiency in transactions
Education
Master’s In Business Administration -
University Of Wolverhampton
UK01.2018
Skills
- Customer Service
- Stakeholder Relationship Management
- Strategic Communication
- Budget Management
- International Market Strategy
- Team Leadership & Development
Certification
- Mastering the Craft of Leadership Program, Center for Creative Leadership, 2021.
- Strategic Management (Executive Education) Program, National University of Singapore, 2016.
- Postgraduate Diploma in Marketing, CIM UK, 2006.
References
Available upon request
Accomplishments
- “Inspiring Women in Leadership” for 2021. Selected across the entire organization for outstanding leadership qualities and achievements in nurturing and developing people, while achieving the overall business objectives.
Timeline
Deputy General Manager
MAS Holdings
04.2021 - 12.2024
Business Manager
MAS Holdings
04.2015 - 03.2021
Senior Marketing Officer
MAS Holdings
04.2007 - 03.2015
Customer Service Officer
HSBC Head Office
03.2002 - 06.2005
Master’s In Business Administration -
University Of Wolverhampton
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