ANDREA GRILLO
South Morang,VIC
Summary
Highly experienced and result driven professional with many years of success in customer service and office management .
Adept at building strong client relationships, ensuring customer satisfaction, and resolving issues effectively. Skilled in streamlining office operations, managing administrative tasks, and enhancing team productivity in dynamic environments.
Known for a strong work ethic, adaptability, and a positive attitude, with a commitment to achieving organisational goals.
Always well-dressed and professional, i take pride in my appearance,reflecting my dedication to excellence and representing my organisation with integrity.
Overview
18
18
years of professional experience
Work History
Sales Assistant
Portmans
09.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Answered customers' questions about available products, prices and features.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Assistant
Seed Heritage
09.2021 - 08.2023
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Issued receipts and processed refunds, credits or exchanges.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Greeted customers and helped with product questions, selections and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
Merchandiser
Creative Activation
06.2020 - 12.2022
- Communicated and coordinated planogram execution with store management
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales
- Assisted in gathering and moving materials and equipment for assigned displays
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across a number of locations
- Created and implemented POS with chosen vendors
- Printed labels and tags for for-sale merchandise
- Upheld stock levels and pricing for multiple product lines.
Business Owner
Locker Room Fitness Cafe
05.2016 - 04.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits
- Selected and organized 6 staff members to execute daily operations
- Managed food preparation, guest interaction, quality control, and customer relations.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
Merchandiser
Kitchen Aid | Northland Shopping
05.2012 - 01.2014
- Assisted in gathering and moving materials and equipment for assigned displays
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Upheld stock levels and pricing for multiple product lines.
Administrative Officer
Bruno Distributors | Pascoe Vale
01.2007 - 09.2012
- Phone Sales,Data Entry, Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Sold various products by explaining unique features and educating customers on brands and quality
- Managed any cash or card sales
- Fielded customer questions to share information about products, availability, and pricing.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Education
Associate of Arts - Graphic Design
RMIT
12-2006
High School Diploma -
Mercy Diocesan Collage
12-2001
Skills
- Sales Techniques
- Marketing Techniques
- Customer assistance
- Time management
- Reliable
- Friendly and outgoing
- Active listener
- Building Customer Relationships and Loyalty
- Meeting Sales Goals
- Adaptable and Flexible
- Returns and Exchanges
- Merchandising and Display
- Customer Service
- Processing payments
- Team support and assistance
- Social media engagement
- Brand representation
- Sales target achievement
- Upselling strategies
- Relationship building
Contact
South Morang, VIC 3752
References
SALES REPRESENTATIVE
Bruno Distributors
Sales Team Manager: Joe Garafalo
Phone:8371 8000
MERCHANDISER
Kitchen Aid
Team Leader: Frances Costakidis
Phone: 0413 010 440
BUSINESSES OWNER
Locker Room Cafe
Financial Advisor: Mark Latorre
Phone: 0400 520 578
MERCHANDISER
Creative Activation
Manager: Suzie Gorevski
Phone:0403 785 625
RETAIL SALES ASSISTANT
Seed Heritage
Manager: Catlyn Clancy
Phone: 0451 951 504
Timeline
Sales Assistant
Portmans
09.2023 - Current
Retail Sales Assistant
Seed Heritage
09.2021 - 08.2023
Merchandiser
Creative Activation
06.2020 - 12.2022
Business Owner
Locker Room Fitness Cafe
05.2016 - 04.2020
Merchandiser
Kitchen Aid | Northland Shopping
05.2012 - 01.2014
Administrative Officer
Bruno Distributors | Pascoe Vale
01.2007 - 09.2012
Associate of Arts - Graphic Design
RMIT
High School Diploma -
Mercy Diocesan Collage
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