Andrea Guzman
Melbourne,VIC
Summary
Dedicated and compassionate Care Advisor with 2 years of experience in providing exceptional support and guidance to individuals seeking healthcare services. Proven ability to assess client needs, coordinate intake processes, and ensure a seamless transition into care programs. Seeking a challenging role as a Care Advisor to contribute expertise in patient advocacy and support.
Overview
2
2
years of professional experience
Work History
Care Advisor/Intake Coordinator
Mannacare
Melbourne/Doncaster, VIC
07.2021 - Current
- Conducted comprehensive assessments of clients' healthcare needs, including case management of government-funded packages, community resources, and adherence to relevant legislation.
- Demonstrated knowledge and application of best practice quality models in assessment, care plan development, implementation, and evaluation.
- Exhibited excellent customer service skills and a commitment to client advocacy.
- Applied a proven holistic approach to client needs and service delivery.
- Utilized exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families.
- Played a key role in working collaboratively within a team and the broader community, contributing positively to the organization's culture.
- Recognized and addressed the diverse social, spiritual, and cultural needs of clients.
- Successfully managed work under pressure, taking initiative when necessary.
- Showcased a proactive approach to learning new information and taking on new challenges.
- Managed the intake process, guiding clients through paperwork, assessments, and program details, with a focus on government-funded packages and compliance with relevant legislation.
- Collaborated with interdisciplinary teams to ensure best practice quality models in care planning and service delivery.
- Demonstrated exceptional customer service and client advocacy skills.
- Utilized a holistic approach to assess and address client needs throughout the intake process.
- Fostered genuine connections with clients, families, and team members, contributing to a positive and courteous work environment.
- Effectively worked semi-autonomously, taking responsibility for and prioritizing own work.
- Demonstrated a keenness to learn new information and eagerly embraced new challenges.
Education
Diploma of Community Services - Case Management
Signet Institute of Australia
Melbourne Skills
Technical Skills:
- Patient Advocacy
- Care Coordination
- Intake Processes
- Identifying client current and future needs
- Interdisciplinary Collaboration
- Communication Skills
- Database Management
- Regulatory Compliance
- Conflict resolution
- Government-Funded Packages
Soft Skills:
- Empathy
- Active Listening
- Compassion
- Problem-solving
- Time Management
- Team Collaboration
- Adaptability
- Effective Communication
- Cultural Competence
- Customer Service
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Care Advisor/Intake Coordinator
Mannacare
07.2021 - Current
Diploma of Community Services - Case Management
Signet Institute of Australia
Similar Profiles
Yishan ZhouYishan Zhou
Intern at MannaCareIntern at MannaCare
Natasha WhiteNatasha White
Endorsed Enrolled Nurse at MANNACARE – AGED CAREEndorsed Enrolled Nurse at MANNACARE – AGED CARE
Jon TraubJon Traub
Customer Relations Case Manager at Hewlett Packard AustraliaCustomer Relations Case Manager at Hewlett Packard Australia