Andrea Hirata

• Developed strong relationships with clients through consistent high-quality service and friendly interactions.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Returned emptied garbage receptacles to proper locations.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Hang, cleaned and rehung draperies to maintain freshness.
• Washed and put away kitchen dishes, utensils and glassware.

• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Maintained a safe working environment through proper use of cleaning products and equipment.
• Developed strong relationships with clients through consistent high-quality service and friendly interactions.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Organize and determine the duties of each employee, based on their customer portfolio to be visited in order to complete the sell-in and carry out merchandising to the customer for the sell-out; • Monitor and direct the team through data analysis with tools such as Power BI, Excel spreadsheets, Pharmalink to track orders from the Pharma Channel, RX and OTC Category; • Responsible for data analysis through KPIs, key performance indicators, enabling the individual development of each member of the team; • Leadership skills, team management, responsible for centralizing information for the sales team, training new employees, JPB plan negotiations, new business development

• Focus on the project to increase brand visibility and sell-out reception;

• Development and execution of training and qualification of the sales consultant team;

• Creation of sales actions to enhance results;

• Preparation and daily sending of a report with photos to monitor the project;

• Monthly provision of detailed reports on the project dynamics and identification of

opportunities for a greater number of actions and sell-out;

• Planning and execution of differentiated actions in emotions, sporting events and motivational events for the team;

• Coordinated cross-functional projects to achieve organizational goals.
• Conducted performance reviews to support employee development.
• Trained staff on best practices to enhance service delivery.
• Developed training programs for enhanced employee performance.
• Increased customer satisfaction with streamlined service procedures.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

English course to improve speaking and writing in English. Currently in Foundation 4, having autonomy in speaking and understanding