Andrea Hyslop

Current role - lead a sophisticated team, heading up a national insurance portfolio within the Insolvency division of Gallagher, specifically for Banks and Financier clients.

National responsibilities extend to Team Management and Collaboration, Client Engagement and Strategies and facilitating Training & Development.

• Growth across Mortgagee Insurance Services (MIS) servicing nearly 50 Financiers, including top 4 major banks. Portfolio size generating income of $2m p/a.
• Developed strong relationships with key clients and decision makers, resulting in increased customer satisfaction and repeat long-term business.
• Conducted business pitch's following tender reviews and insurance contract negotiations.
• Created staff training induction manual and policies to enhance effectiveness and streamlined solutions.
• Arranged and coordinated national Insolvency Conferences including interstate travel and conference Agenda for 25+ Staff.
• Lead monthly conferences with all of Insolvency division and participated in Global & National Gallagher conferences.
• Initiated lead generation and engagement via networking events and forums (both interstate and local).
• Spearheaded processes and Standard Operation Procedures with Gallagher Service Centre for processing requirements across entire division.
• Complied with client contracts and policies to provide quality standards and maintain consistency in quality of services.
• Reporting management across budget, sales and debtors.
• Analysed and conducted Insurance risk management and negotiations for solutions across high complex risks.
• Collaborated with national heads in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Delivered informative industry-lead presentations to potential clients and affiliates, showcasing the unique value of products or services offered.
• Managed and worked through complex periods of the Financial Services, including, tail end of GFC, 2011 Floods, Moratorium, Financial Banking Reform and most recently regulatory changes to the General Insurance Code of Practice.

WIRQ (Women In Insolvency and Restructuring QLD), a designated association designed to empower women in Insolvency and professionals working in the insolvency space through networking events, recognition and support.

• Cultivated strong relationships with key stakeholders within the insolvency industry, including partners of firms, banks/financiers and lawyers to promote collaboration and long-term success.
• Assisted in sponsorships generating new sponsors and 30% growth of membership base.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction. One in particular included Company naming rights, trademark and rebrand of website / marketing.
• Demonstrated proficient leadership skills to motivate committee members and build competent teams to run events.
• Collaborated with the appointed President of WIRQ to develop strategic initiatives and long term goals.
• Managed financial planning and budgeting processes in order to alleviate expense overlays.

IWIRC (Insolvency Women in Insolvency and Restructuring Corporation)

Founded for the purpose of supporting and empowering women in Insolvency with networking and social forums.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted minutes for Committee meetings.
• Maintained electronic filing systems and categorised documents.
• Responded to emails and other correspondence to facilitate communication and enhance IWIRC business processes.

• Headed up the QLD Insolvency division, managing formal Insolvency appointments with QLD Insolvency Practitioners and Turnaround Specialists.
• Assisted creation of Mortgagee Insurance Services and growth generation to service large top 4 Bank, ANZ.
• Managed division portfolio and navigated complex environment during the GFC and observed 200% increase on income generated across 2008-2009 upon prior years.
• Provided strategies and implementation for electronic systems and data entry and staff recruitment program.
• Delivered insurance solutions and risk management advice through negotiations and underwriting.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• High-level networking and strategic lead referrals through professional connections.

• Delivered insurance solutions for personal lines insurances / small businesses.
• Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
• Managed a high-performing sales team, consistently achieving and surpassing set targets within their quarter.

• Prior to my role as Account Executive, commenced at OAMPS as a Business Trainee, completing a 12mth traineeship program in Business Administration.
• Evolved into Receptionist and Business Administration coordinator before transferring internally to Account Executive.
• It was here that I completed my Diploma of Financial Services (Insurance Broking) with ANZIIF.
• Assisted and managed a medium-large income portfolio predominately focused on insurance for the Heavy Transport and Fuel Industry.
• Administrative support, quoting, negotiations and claims handling.
• Exceeded sales targets consistently by identifying new business opportunities and creating customised solutions for clients.

• Actively engaged and mentored Year 8 girls youth group through Bible study sessions and group discussions.
• Provided guidance and support with memorable experiences from Youth camps and social outings.
• Supported the development of social skills and self-esteem with participation in a controlled, safe environment.

Prior to commencing my career, I had various retail and customer service roles.

The skills applied included:

• Customer Service and Delivery
• Multi-tasking and Time Management
• Cross-sell and Organised Improvement