- Tutoring my children in a range of subjects, including maths, reading/comprehension, writing and art
- Drawing and Painting in particular on watercolour paper and acrylic painting
- Baking a variety of sweet and savoury treats
- Yoga and Body Balance
Andrea Ibrahim
East Malvern,VIC
Summary
Dynamic professional with 10 years of customer service experience, including a roles at Metricon and David Jones, where I excelled in sales and relationship-building. Proven expertise in administrative tasks such as data management and project coordination, with a strong focus on attention to detail and interpersonal communication. Skilled at ensuring efficient operations and high levels of client satisfaction across the private, public, and not-for-profit sectors.
Overview
8
8
years of professional experience
Work History
Market Research Recruiter
Your Source
05.2012 - 02.2013
- Recruited participants for various paid research projects
- Managed administrative tasks to ensure efficient project execution
- Utilised strong organisational skills, and attention to detail for scheduling and data management
Sales Associate
David Jones
10.2011 - 02.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Administrative Officer
Glen Eira City Council
10.2007 - 05.2010
- Provided general administrative support to department managers and coordinators
- Delivered customer service to both internal and external stakeholders
- Managed a range of administrative tasks, including building maintenance reports, job requests, purchase orders, and payment processing for maintenance and capital works projects
- Coordinated bookings for function rooms, maintained spreadsheets, and liaised with contractors and suppliers to ensure smooth operations
Consultant, Sales & Customer Service/Administrative Officer
Lifestyle National (Studio M, Metricon Homes)
08.2005 - 09.2007
- Provided electrical design consultations for Metricon First home buyers
- Conducted customer tours of electrical selections prior to consultation
- Managed customer bookings, maintained customer files, and handled spreadsheet organisation
- Liaised with sales coordinators, home coordinators, draftsmen, estimators and suppliers to ensure smooth project execution
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity
Education
Diploma - Advertising
Lim Kok Wing Institute of Business Communication
Kuala Lumpur, Malaysia03-1998
Graphic Design, Fine Arts
Diploma/Certificate -Melbourne School of Art And Photography
Elsternwick, VIC12-1993
Skills
- Customer Service: 10 years of experience across retail, administrative and consulting roles
- Sales Experience: 6 years in retail and consultative
- Strong Administrative Skill Set: Experienced data management, reporting and coordinating workflows
- Self-Reliant and Team-Oriented: Able to work independently while thriving in team environments
- Excellent Interpersonal Skills: Adept at engaging with diverse clients, customers and stakeholders
- Proficient in Microsoft Office Suite
Interests
Timeline
Market Research Recruiter
Your Source
05.2012 - 02.2013
Sales Associate
David Jones
10.2011 - 02.2012
Administrative Officer
Glen Eira City Council
10.2007 - 05.2010
Consultant, Sales & Customer Service/Administrative Officer
Lifestyle National (Studio M, Metricon Homes)
08.2005 - 09.2007
Diploma - Advertising
Lim Kok Wing Institute of Business Communication
Graphic Design, Fine Arts
Diploma/Certificate -Melbourne School of Art And Photography
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