ANDREA JACKSON
Summary
Strategic Pharmaceutical Sales Representative and Healthcare Coordinator offering 15+ years of experience in medical, surgical, device and pharmaceutical sales. Delivers superior customer service while demonstrating product value. Well-versed in developing strategies for new product introduction and market penetration. Proven history of building and managing long-term relationships with targeted hospitals, physicians, pharmacists and administrators. Adept in building trusting rapport and representing product lines that provide solutions to providers and patients.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Coordinator, Community Services
Resthaven Marion
01.2023 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
Program Assistant
Resthaven - Marion Community Services
06.2022 - 12.2023
- Responsible for the rostering of home support workers and dynamic scheduling requirements to provide in home care for Resthaven's Aged Care clients within Marion Community Services.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Strengthened communication between team members by establishing clear channels for information sharing.
Advanced Surgical Product Specialist
Conmed Australia
03.2021 - 11.2021
- Responsible for the sales and education of Conmed advanced surgical equipment and theatre instruments including insufflation technology used in conjunction with minimally invasive robotic surgical equipment.
- Led product demonstrations of Conmed surgical devices and equipment to educate and showcase functionality.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Researched product's technical specifications and accurately communicated information.
- Managed product portfolio, ensuring balanced offering that met diverse market demands.
- Continually expanded knowledge of Conmed's product line.
Medical Sales Executive
Boehringer-Ingelheim, Paladin Division
05.2015 - 11.2017
- 2016 Rep of the Year; Number 1 Sales Consultant Nationally for 2016; Successful Launch of 2 new products to market within the territory of South Adelaide.
- Implemented sales strategies that targeted untapped markets, leading to significant growth in new business opportunities.
- Maintained a high level of industry knowledge through continuous professional development and attendance at relevant conferences and trade shows.
- Established a reputation as a reliable and knowledgeable resource for clients, earning multiple referrals from satisfied customers.
- Facilitated product training sessions for medical staff, ensuring optimal usage of the company''s products.
- Analyzed competitor offerings to identify potential areas for differentiation and innovation within the company''s product line.
Business Development Manager
Adelaide Walk-In Emergency Centre
09.2013 - 12.2014
- Provided strategic and operational leadership in the development of the Adelaide Walk-in Emergency (AWIE) service.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Senior Medical Sales Representative
Bristol-Myers Squibb Australia
03.2011 - 01.2013
- Awarded the highly valued and recognized national 'BMSA Platinum Spirit Award' in 2012.
- Managed a diverse portfolio of accounts across various specialties within the healthcare sector, tailoring sales strategies to each unique segment for optimal results.
- Organized regional trade shows and conferences to showcase new products and generate leads from potential customers.
- Mentored junior sales representatives, sharing best practices and helping them improve their overall performance.
- Continuously updated market intelligence data, identifying industry trends and competitor activities to stay ahead of the curve.
Medical Receptionist
Noarlunga Hospital Emergency Department
01.2010 - 01.2011
- Medical receptionist of A&E Department with high administrative focus.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Maintained current and accurate medical records for patients.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
Diagnostic Radiographer
Flinders Medical Centre & Repatriation General Hospital
01.2007 - 11.2009
- Responsible to provide high quality diagnostic radiography imaging on clients within the hospital setting.
- Maintained a high level of competency in various imaging modalities, including X-ray, MRI, and CT scans.
- Demonstrated adaptability to new technology advancements, maintaining up-to-date knowledge of industry best practices, and equipment standards.
- Safeguarded patients'' well-being by adhering to strict radiation safety protocols during all radiography procedures.
- Educated patients on the diagnostic imaging process, alleviating anxiety and ensuring informed consent prior to exams.
Emergency Department Clerk & Admissions Officer
Wakefield Emergency Centre
01.2007 - 01.2009
- Medical reception, administration and admission support to Emergency Physicians.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Provided compassionate support to patients during difficult medical situations, ensuring their comfort throughout their visit.
- Collaborated closely with billing department to resolve discrepancies, contributing to improved financial accuracy.
- Facilitated clear communication between patients and healthcare providers, ensuring accurate information exchange.
Senior Hospital Sales Representative
Sanofi-Aventis Australia
01.2006 - 01.2007
- Completed face-to-face sales meetings with Physicians to provide accurate clinical and persuasive product information.
- Conducted informative presentations for healthcare professionals, increasing understanding of products'' clinical benefits and applications.
- Consistently met or exceeded annual sales targets by maintaining a disciplined work ethic, strong organizational skills, and unwavering focus on customer needs.
- Collaborated with other sales representatives and departments to share best practices and develop innovative strategies for continued growth.
- Managed a diverse portfolio of hospital accounts, ensuring timely follow-ups on leads and addressing any concerns or inquiries promptly.
- Increased hospital sales by building strong relationships with key decision-makers and medical professionals.
Medical Sales Representative
Eli Lilly Australia
01.1999 - 01.2004
- Successfully launched two new Insulin and Diabetes products/devices in a hybrid role promoting to specific key GP's.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
Education
Certificate III in Aged Care -
Enhance Training Group
12.2023
Bachelor of Medical Radiation, Diagnostic Radiography -
University of South Australia
12.2009
Bachelor of Health Science -
Adelaide University
12.2005
APMA Continuing Education Program -
DeakinPrime, Deakin University
12.2001
Skills
- Client Relationship Management
- Goal-Oriented
- Relationship Building
- Territory Management
- Client Education
- Technical understanding
- Pharmaceutical sales
- Strategic Planning
- Persuasive Communication
Accreditations
- Senior First Aid Certification with CPR and Advanced Resuscitation using defibrillators, 2022
- CPR and Advanced Resuscitation, Flinders University, 2018
- Mandated Notification Training, 2008
- Certificate of Completion for Child Safe Environments - Reporting child abuse and neglect, 2008
References
- Ms. Ania Rustecka, Assistant Manager, Resthaven Marion Community Services, 8306 4400, 0499 351 753
- Mr. Liam Avery, Former Lead Program Assistant, Resthaven Marion Community Service, 0430 375 178
- Mr. Richard Jenyns, Former Sales Manager, Bristol Myers Squibb Australia, CV/Met Team, Victoria, 0400 559 371
- Mr. Richard Gooderham, Former Sales Manager, Eli Lilly Australia, National Manager at Merck Sharpe & Dohme, 0448 200 305, *Knows me by my maiden name of Andrea Puckridge*
- Ms. Erica Wilson, Former Manager of Adelaide Walk-in Emergency Service and Wakefield Emergency, 0400 411 454
- Senior Sergeant Robert Michael, South Australian Police, North Terrace, Adelaide, 0427 642 622
Certification
Senior First Aid
Hobbies
Writing, Reading (Personal Development & Psychology), 4WDing, Camping, DIY Renovations, Pilates, Swimming, Horse-riding & Gardening
Timeline
Coordinator, Community Services
Resthaven Marion
01.2023 - Current
Program Assistant
Resthaven - Marion Community Services
06.2022 - 12.2023
Advanced Surgical Product Specialist
Conmed Australia
03.2021 - 11.2021
Medical Sales Executive
Boehringer-Ingelheim, Paladin Division
05.2015 - 11.2017
Business Development Manager
Adelaide Walk-In Emergency Centre
09.2013 - 12.2014
Senior Medical Sales Representative
Bristol-Myers Squibb Australia
03.2011 - 01.2013
Medical Receptionist
Noarlunga Hospital Emergency Department
01.2010 - 01.2011
Diagnostic Radiographer
Flinders Medical Centre & Repatriation General Hospital
01.2007 - 11.2009
Emergency Department Clerk & Admissions Officer
Wakefield Emergency Centre
01.2007 - 01.2009
Senior Hospital Sales Representative
Sanofi-Aventis Australia
01.2006 - 01.2007
Medical Sales Representative
Eli Lilly Australia
01.1999 - 01.2004
Certificate III in Aged Care -
Enhance Training Group
Bachelor of Medical Radiation, Diagnostic Radiography -
University of South Australia
Bachelor of Health Science -
Adelaide University
APMA Continuing Education Program -
DeakinPrime, Deakin University
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