Andrea Jooste
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Greens Medical Group/Keys Medical Centre
12.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Managed multi-line phone system and pleasantly greeted patients.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Bachelor of Criminology And Psychology - Psychology
RMIT University
Melbourne, VIC11.2025
High School Diploma -
Mordialloc Secondary College
Melbourne, VIC12.2022
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Proficient in Best Practice, Zedmed, Pracsoft and Medical Director
- CPR Certified
- Relationship Building
- Patient Billing
- Calendar and Appointment Management
- Adaptable and Flexible
- Time Management
- Collaboration and Teamwork
- Customer Service
Certification
- HLTAID009 Provide CPR
Languages
English
Native or Bilingual
Afrikaans
Professional Working
Timeline
Medical Receptionist
Greens Medical Group/Keys Medical Centre
12.2022 - Current
Bachelor of Criminology And Psychology - Psychology
RMIT University
High School Diploma -
Mordialloc Secondary College
Similar Profiles
Noleen PeterNoleen Peter
Registered Nurse at Mindarie Keys Medical CentreRegistered Nurse at Mindarie Keys Medical Centre
Ashlyn W. BiermanAshlyn W. Bierman
Radiologic Technologist at Keys Medical Group OrthopedicsRadiologic Technologist at Keys Medical Group Orthopedics
Emondina DerantinEmondina Derantin
Receptionist at Keys Medical GroupReceptionist at Keys Medical Group
Sandini NirashaSandini Nirasha
Senior Sandwich Artist at SUBWAY®RestaurantsSenior Sandwich Artist at SUBWAY®Restaurants
David William BrownDavid William Brown
National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)National Compliance Manager at Endeavour Group (Australian Leisure & Hospitality Group)