Andrea Kanellopoulos
Narellan,NSW
Summary
Skilled leader and mentor with over 10 years experience and success working at G8 Education. I have extensive knowledge of law and regulations relating to early education, and have successfully supervised, onboarded and coached a team of 15+ educators. I have the proven ability to successfully increase revenue, manage cost and engage team to consistently exceed performance and quality targets. I have briefly provided operational guidance and managed 10 + services to deliver high performance that yields positive growth and development outcomes. I believe I have strong leadership skills with the ability to inspire and lead a team of educators while also fostering a safe and nurturing environment for young children. Im dedicated to providing high-quality education and care with a special interest in compliance and room environments within services.
Overview
10
10
years of professional experience
Work History
Centre Manager
G8 Education
08.2016 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled team capable of meeting centre objectives.
- Ensured facilities were always maintained to industry standards, ensuring a safe environment for children and team.
- Accountable for appropriate rostering, ratio and wage management across the Centre.
- Maximised the Centres occupancy via marketing techniques and managing waitlists effectively.
- Promoted a positive culture of teamwork through effective leadership, open communication, and regular team-building activities.
- Successfully resolve family concerns by actively listening to their needs and proposing solutions that met their expectations.
- Collaborated closely with my Area Manager to align goals, share knowledge, and boost overall centre performance.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Coordinated events and promotions at the centre, generating increased tours and enquiries resulting in higher revenue.
- Accountable for compliance to state, national regulations and law, and internal G8 policies and processes.
- Managed work and performance of more than 20 employees.
Assistant Area Manager
G8 Education
01.2020 - Current
- Assisted with the overall management of over 10 childcare services.
- Managed budgets and financial reports to ensure profitability, identifying areas for improvement and cost-saving measures.
- Provided support to Centre Managers during centre visits, showcasing strong leadership skills
- Ensured compliance with company policies and procedures by regularly reviewing documentation and updating as needed.
- Maintained professionalism by staying calm when addressing unhappy or angry families
- Evaluated team performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Acting Area Manager
G8 Education
07.2022 - 01.2023
- Conducted regular centre visits to ensure the presentation and cleanliness of the services is maintained at a high-quality standard while ensuring facilities and resources are at an appropriate quality standard, resolving issues as necessary
- Clearly and effectively communicated with a team of Centre Managers and held them accountable for their Centre’s operational and business performance.
- Resolved escalated complaints from families within approved time frames.
- Monitored and took action on weekly business KPI’s to deliver on budget objectives including P&L accountability
- Managed escalated debt owed by families within company guidelines.
Assistant Centre Manager
G8 Education
07.2015 - 07.2016
- Enhanced family engagement by addressing inquiries and resolving issues promptly.
- Collaborated with centre manager to implement policies, procedures, and goals for improved performance.
- Assisted with daily rostering, ensuring optimal allocation to reduce WHPB.
- Maintained a clean, organized, and welcoming environment for families through regular inspections and upkeep tasks.
- Managed family and child records in compliance with privacy regulations, ensuring confidentiality of sensitive information at all times.
- Monitored inventory levels to maintain adequate supplies while minimizing expenses, supporting budget objectives.
- Ensured prompt resolution of escalated issues by communicating with the centre manager and providing accurate information on the situation.
- Implemented marketing strategies to increase awareness and attract new families to the centre
- Assisted in recruiting, hiring and training of team members.
- Assisted in the training and guiding of team members to maintain high productivity, engagement and performance
Lead Educator
G8 Education
07.2014 - 07.2016
- Developed an engaging program, resulting in increased child interest and understanding.
- Participated in professional development opportunities to stay current with latest educational research and best practices, translating findings into actionable improvements for the service
- Served as a mentor for new educators, sharing best practices and providing guidance
- Established strong rapport with parents through consistent communication, supporting their involvement in the educational process and addressing concerns promptly.
- Promoted a culture of collaboration among staff members by actively participating in team meetings and contributing constructive ideas for improving practices
- Built relationships and communicated with parents to provide best learning environment for children, addressing individual child needs and discussing progression
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Applied play-based strategies to provide diverse approaches to learning.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Enhanced children's cognitive and social development by implementing age-appropriate activities
Education
Diploma of Children's Services - Early Education
TAFE
NSW07.2014
High School Diploma -
Mary MacKillop College
Wakeley, NSW12.2010
Skills
- Team Leadership
- Relationship Building
- Compliance Monitoring
- Decision-Making
- Staff Development and Onboarding
- Performance Evaluation and Monitoring
Accomplishments
- Achieved an Exceeding NQS rating in 2017 for the service Cartwright World of Learning; a previously low performing service.
- Achieved and maintained Exceeding NQS rating in 2023 for the service Cartwright World of Learning
- Have taken part in over 15 assessment and rating processes, where I have either assisted on the floor, as a Centre Manager or have guided and mentored other Centre Managers and their team to achieve the best possible result.
References
Kristel Smylie
Area Manager
G8 Education
0417083150
Nadia Petrovski
Regional Manager
G8 Education
0428276545
Timeline
Acting Area Manager
G8 Education
07.2022 - 01.2023
Assistant Area Manager
G8 Education
01.2020 - Current
Centre Manager
G8 Education
08.2016 - Current
Assistant Centre Manager
G8 Education
07.2015 - 07.2016
Lead Educator
G8 Education
07.2014 - 07.2016
Diploma of Children's Services - Early Education
TAFE
High School Diploma -
Mary MacKillop College
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