Andrea Kendros
Waratah
Summary
Dynamic professional with a proven track record at OASIS Village Kebabs, excelling in customer service and upselling techniques. Demonstrated superb attention to detail and teamwork, enhancing guest experiences and fostering repeat business. Skilled in POS systems and cash handling, with a commitment to maintaining high standards of cleanliness and safety.
Overview
19
19
years of professional experience
Work History
Customer Service/ Kebab Artist
OASIS Village Kebabs
01.2006 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Gaming Attendant
Wests Leagues Club
10.2010 - 11.2013
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
Education
No Degree - Disability Care
Newcastle TAFE
Newcastle, NSW06-2025
High School Diploma -
Callaghan College
Jesmond10-2010
Skills
- Teamwork and cooperation
- Excellent team player
- Superb attention to detail
- Client relationships
Timeline
Gaming Attendant
Wests Leagues Club
10.2010 - 11.2013
Customer Service/ Kebab Artist
OASIS Village Kebabs
01.2006 - Current
No Degree - Disability Care
Newcastle TAFE
High School Diploma -
Callaghan College
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