Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Andrea Lally

Macleod,VIC

Summary

Highly motivated, proactive professional with thirty years of employment within community services, including homelessness, AOD, mental health, and disability services. Experienced in managing teams in day centers, residential services, and office settings in London, Ireland, and Melbourne. Excellent interpersonal skills and management ability, adept at supporting staff, and improving processes to enhance operational efficacy. Adept at working autonomously and within a collaborative team environment. Passionate about using a person-centered approach to support clients holistically and effectively.

Overview

19
19
years of professional experience

Work History

Team Leader

Each
Epping, Vic
08.2017 - Current
  • Leading a team of support coordinators to support NDIS participants with implementing packages, supporting them to meet KPIs, attending planning reviews, liaising closely with the NDIA to resolve issues, setting up files and financial accounts, and liaising with families and health professionals.
  • Supporting the team and colleagues with developing NDIS and organizational practice, attending management meetings, ensuring compliance, and assisting with internal and external auditing.
  • Maintaining a positive, respectful working environment while managing a diverse team, working in a hybrid model across two sites, managing conflict resolution and problem-solving, and facilitating regular team meetings and monthly supervisions.
  • Working as the Health Lead for 12 months, I supported the Intake team in managing the Mental Health Needs Register and assisted clients across the Mental Health Community Support Services (MHCSS) and the transition program into the NDIS and Support Coordination.

Complex Care Team

Each
Ringwood, Vic
08.2014 - 08.2016
  • Specialist Recovery Team - assertive outreach and care coordination with complex clients and their key stakeholders including case managers, justice officers, housing supports and community support providers

Care Coordination

Each
Lilydale, Vic
05.2011 - 08.2016
  • Care Coordination - coordinating role working with referrals from adult psychiatric services, establishing inter-agency collaborative work practices with sustainable holistic framework within the Recovery model

Case Manager

ARBIAS
Brunswick, Vic
04.2010 - 05.2011
  • Case Manager for clients with an Acquired Brain Injury from substance use, supporting them with housing, justice issues, community participation and AOD services

Project Coordinator

Wicklow Community Addiction Service
Wicklow, Ireland
06.2007 - 01.2009
  • Establishing and coordinating a new rehabilitation service in County Wicklow for methadone-stable and newly drug-free clients, while devising and implementing an educational and holistic day program designed to assist clients in maintaining their recovery.
  • Liaising with statutory, voluntary, and community agencies, funding bodies, managing a budget, grant applications, and staff recruitment. Attending board meetings.
  • Facilitating team meetings and supervisions for outreach workers, and supporting their professional development.

Deputy Manager

DePaul Trust - Clancy Night Shelter
Dublin, Ireland
08.2006 - 06.2008
  • Managing a team of support workers in 12-bed hostel for active IV drug users

Education

Undergraduate Certificate - Mental Health

Monash University
Clayton, VIC
10-2024

Higher Diploma - Addiction Studies

Maynooth University
Ireland
06-2009

Bachelor of Arts - English Literature And Women's Studies

Middlesex University
UK
02-1993

Skills

  • Complex Problem-solving
  • Teamwork and collaboration
  • Relationship building
  • Onboarding and orientation
  • Meeting facilitation
  • Documentation and reporting
  • Evaluating employee work
  • Key performance indicators
  • Employee evaluation
  • Team motivation
  • Coaching and mentoring
  • Analytical thinking

Affiliations

  • Qualified in holistic massage
  • Volunteer for a number of children's and animal charities
  • Active on school council

References

References available upon request.

Timeline

Team Leader

Each
08.2017 - Current

Complex Care Team

Each
08.2014 - 08.2016

Care Coordination

Each
05.2011 - 08.2016

Case Manager

ARBIAS
04.2010 - 05.2011

Project Coordinator

Wicklow Community Addiction Service
06.2007 - 01.2009

Deputy Manager

DePaul Trust - Clancy Night Shelter
08.2006 - 06.2008

Undergraduate Certificate - Mental Health

Monash University

Higher Diploma - Addiction Studies

Maynooth University

Bachelor of Arts - English Literature And Women's Studies

Middlesex University

Similar Profiles

CREATE PROFILE
Andrea Lally