Andrea Lang
Administrator
Aspendale,VIC
Summary
Passionate and driven with over 20 years experience providing effective and comprehensive administration, sales support and fostering strong team collaboration and adapting to evolving business needs with ease and reliability.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Management - Counter Hand
Flinders & Co Butchery
12.2024 - Current
- Provided exceptional customer service, ensuring satisfaction with product quality and selection.
- Processed customer orders efficiently, maintaining accuracy and speed during peak hours.
- Trained new staff on operational procedures, enhancing team efficiency and knowledge retention.
- Cashing up and closing each day
- Setting up and maintaining window display
Senior Sales Administrator - Healthcare
Ecolab Pty Ltd
12.2022 - 12.2023
- Corporate Accounts Team and Infection Control
- Microsoft Office including Word, Excel, PowerPoint and Outlook
- Supporting all Corporate Account Managers AU and Infection Control team
- Responsible for all AU price and product contracting for Corporate team, Infection Control team and Distributors
- Preparing invoicing and credits for new and existing platforms
- Working within ERP systems NetSuite and Masterpack
- Helping to prepare all internal information for new customised ERP
- Prepare sales reporting, customer quotes, customer contracts, credits and recharges
- Rectify invoices and credits in dispute
- Generate purchase orders and receipting goods
- Order uniforms, tools and equipment
- Events Management (organising team bonding events, office events, state conferences, marketing trade shows), and organising lunches and dinners
Senior Regional Administrator - VIC – TAS – WA – SA – NT – Healthcare
Ecolab Pty Ltd
07.2020 - 12.2022
- Supporting newly acquired Healthcare business to integrate with Ecolab Healthcare business
- Supporting Regional and State Managers, Corporate Account team (state based), Business Development Managers, Account Managers, and Service Team
- Training team on processes within company ERP systems - Masterpack and Netsuite
- Updating internal and external systems to integrate all information related to Sales, Service, Accounts Payable, Accounts Receivable, Marketing, Validation, Projects, Finance and Customer Care
- All price contracting
- Working with suppliers, distributors and customers
- Events management for the team, conferences and office events
- Book travel/accommodation and monitor staff expenses
- Assisting with onboarding new employees
- Creating quotes proposals and contracts
Senior Sales Administrator Institutional AU
Ecolab Pty Ltd
09.2007 - 07.2020
- Supporting a team of 40+ salespeople including VP General Manager, Area Manager, District Managers, Corporate Account Managers, Territory Managers & Distributor Managers
- Training and supporting onboarding of new staff
- Generating sales and service reporting
- Contracting products and pricing
- Prepare Invoices and Credits and rectify any in dispute.
- Completing proposals and agreements
- Salesforce, sales and service platform (G360)
- Organising meetings, events and catering
- Book travel and accommodation
- Customer and supplier support
- Ordering of PPE, uniforms and keeping stock levels of items on hand
Executive Administrator Institutional ANZ
Ecolab Pty Ltd
12.2015 - 05.2016
- Managed executive schedules, ensuring optimal time allocation for meetings and engagements.
- Organisation and coordination of travel and accommodation
- Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
- Supplier purchase orders and receipting
- Prepared comprehensive reports and presentations for senior management, enhancing decision-making processes.
- Sales and Safety reporting
- Support for administrators and managers ANZ
- Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
Education
Corporate Driver Training -
Australia
Melbourne, VIC 05.2016 - 05.2016
Level 1 Defensive Driving Programme -
Murcotts Driver Training
Melbourne, VIC 05.2014 - 05.2014
Excel Advanced Formulas & Functions -
Wizard Corporate Training
02.2009 - 02.2009
Business Administration Certificate III -
Moorabbin College of Tafe
Melbourne, VIC 02.2006 - 01.2007
Skills
- Working within a team environment but comfortable working autonomously
- Experienced at prioritising and completing multiple tasks simultaneously
- Delivering high quality results
- Passionate about successful outcomes
- Strong attention to detail
- Problem solving skills
- Maintaining a high level of integrity and confidentiality
- Strong people skills, good communicator and adaptable
- Organised and professional with a strong work ethic
- Well groomed, reliable and honest
- Enthusiastic to learn
Hobbies and Interests
Enjoy personal fitness, cooking, family and friends, painting, gardening
OTHER
- Australian citizen
- Victorian driver’s licence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Business Administration Certificate III -2006 - 2007
Timeline
Management - Counter Hand
Flinders & Co Butchery
12.2024 - Current
Senior Sales Administrator - Healthcare
Ecolab Pty Ltd
12.2022 - 12.2023
Senior Regional Administrator - VIC – TAS – WA – SA – NT – Healthcare
Ecolab Pty Ltd
07.2020 - 12.2022
Corporate Driver Training -
Australia
05.2016 - 05.2016
Executive Administrator Institutional ANZ
Ecolab Pty Ltd
12.2015 - 05.2016
Level 1 Defensive Driving Programme -
Murcotts Driver Training
05.2014 - 05.2014
Excel Advanced Formulas & Functions -
Wizard Corporate Training
02.2009 - 02.2009
Senior Sales Administrator Institutional AU
Ecolab Pty Ltd
09.2007 - 07.2020
Business Administration Certificate III -
Moorabbin College of Tafe
02.2006 - 01.2007
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