Andrea Lynch
Summary
Accomplished Service Manager with a proven track record at Barton Motors, enhancing customer satisfaction and retention through expert resolution of complaints and leadership in high-stress situations. Skilled in multitasking, organization, and proficient in Microsoft Office, I excel in fostering team collaboration and continuous improvement, significantly reducing customer complaints.
Overview
23
23
years of professional experience
Work History
Service Manager
Barton Motors
02.2015 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Advisor
Renault Group
04.2004 - 05.2014
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Customer Service Representative
Ryanair
04.2001 - 04.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Certificate of Travel & Tourism - Tourism And Travel Management
Colaiste Ide College of Further Education
Dublin Ireland04.2001
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer-focused
- Training and mentoring
- Excellent time management skills
- Conflict resolution techniques
- Exceptional telephone etiquette
- Customer Retention
- Decision-Making
- Proficient in Word,Excell,Outlook
- Continuous Improvement
Hobbies
- Going to concerts and musicals.
- Spending time with family and friends.
- Love to travel
- Going to the cinema
Timeline
Service Manager
Barton Motors
02.2015 - Current
Service Advisor
Renault Group
04.2004 - 05.2014
Customer Service Representative
Ryanair
04.2001 - 04.2004
Certificate of Travel & Tourism - Tourism And Travel Management
Colaiste Ide College of Further Education
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