Hi, I’m
Andrea Machado Steer
Melbourne,VIC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
years of professional experience
1
Certification
Work History
Nido Early School
Kitchen Operations Manager
08.2022 - Current
Job overview
- Improved kitchen efficiency by streamlining processes and implementing time-saving strategies.
- Enhanced food quality by monitoring preparation techniques and providing constructive feedback to staff.
- Reduced food waste through effective inventory management and menu planning.
- Ensured a safe working environment by enforcing strict adherence to health and safety guidelines.
- Implemented cost control measures to maintain profitability without sacrificing quality or guest satisfaction.
- Coordinated with front-of-house staff to optimize overall restaurant operations and address any potential issues quickly.
- Established vendor relationships for consistent supply of quality ingredients at competitive prices, contributing to budgetary goals.
- Oversaw daily operations including order placement, staff management, and quality control procedures for a smooth-running kitchen environment.
- Designed seasonal menus showcasing locally-sourced ingredients that appealed to diverse clientele.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Accor Hotels
Customer Service Supervisor
10.2018 - 07.2022
Job overview
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Trained team members on new hotel services and products to support promotional efforts.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
JAHV McGregor SAS
Public Relations Specialist
04.2018 - 10.2018
Job overview
- Managed crisis communications, mitigating potential damage to client reputation and restoring public trust.
- Collaborated closely with internal teams and clients to develop cohesive messaging strategies that resonated with target audiences.
- Produced and distributed internal and external communications.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Managed internal, external and crisis communications.
- Identified customer needs through market research and analysis.
IHG - InterContinental Hotels Group
Front Desk Agent
06.2016 - 09.2017
Job overview
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Trained new staff members in customer service techniques and hotel operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Implemented marketing and promotional initiatives to increase occupancy.
BBVA
Guest Services Cashier
09.2015 - 04.2016
Job overview
- Enhanced customer satisfaction by providing efficient cash handling and prompt service.
- Streamlined payment processes for improved guest experience and reduced wait times.
- Maintained a clean and organized workspace, ensuring optimal efficiency and professionalism.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Handled high volume transactions with accuracy, minimizing discrepancies and ensuring balanced registers at the end of each shift.
- Managed large sums of cash responsibly, adhering to strict cash handling procedures for security purposes.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Accion Plus HHRR Agency
Recruitment Assistant
03.2015 - 09.2015
Job overview
- Enhanced candidate experience by streamlining the recruitment process and effectively communicating with all parties involved.
- Strengthened employer brand by organizing and attending career fairs, networking events, and university outreach programs.
- Supported hiring managers in identifying top talent through thorough resume screening and insightful candidate assessments.
- Increased efficiency of recruitment operations by maintaining an organized database of candidates, interview notes, and job postings.
- Managed high-volume requisition loads efficiently while maintaining a strong focus on candidate care throughout the entire recruitment lifecycle.
- Conducted in-depth candidate interviews to gather vital information for hiring managers, supporting informed decision-making during the selection process.
- Reached out to new hires to check for issues and welcome to company.
- Participated in recruitment and selection process for new hires.
- Checked references for potential candidates.
Education
Universidad Del MagdalenaColombia
Bachelor of Business Admin. from Business Administration And Management
11.2016
Skills
- Time Management
- Problem-Solving
- Decision-Making
- Employee Scheduling
- Performance Management
- MS Office
- Schedule Management
- Customer Relationship Management (CRM)
- Time Tracking
- CRM Software Proficiency
- Effective Communication
- Team Leadership
Certification
- Advance Diploma in Hospitality Management
- Certificate III and IV in Commercial Cookery
- Diploma in Logistics and Supply Chain
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Kitchen Operations Manager
Nido Early School
08.2022 - Current
Customer Service Supervisor
Accor Hotels
10.2018 - 07.2022
Public Relations Specialist
JAHV McGregor SAS
04.2018 - 10.2018
Front Desk Agent
IHG - InterContinental Hotels Group
06.2016 - 09.2017
Guest Services Cashier
BBVA
09.2015 - 04.2016
Recruitment Assistant
Accion Plus HHRR Agency
03.2015 - 09.2015
Universidad Del Magdalena
Bachelor of Business Admin. from Business Administration And Management
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