Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Manampulle

Pyrmont,NSW

Summary

Experienced finance and operations professional with 9+ years of international experience supporting procurement, accounts payable, vendor management, and executive administration in fast-paced environments. Proven ability to streamline processes, manage stakeholder communications, and provide high-quality support to cross-functional teams. Adept at balancing competing priorities while ensuring policy compliance and operational efficiency. Currently based in Sydney and seeking to bring my strengths in business support and financial coordination to a dynamic team.

Overview

17
17
years of professional experience

Work History

Account Manager

JCD Ideas Holdings Pvt. Ltd T/A Cafeideas
Sydney
11.2018 - Current
  • Managed end-to-end accounts payable processes, including invoice entry, payment scheduling, and reconciliation, ensuring financial accuracy and vendor satisfaction.
  • Coordinated internal financial processes, such as payroll assistance, commission processing, and policy renewal tracking.
  • Implemented business improvements in reporting, reconciliations, and administrative workflows.
  • Provided high-level administrative support across departments including scheduling, documentation, and cross-functional communication.
  • Ensured compliance with internal controls, company policies, and external regulations.
  • Maintained vendor relationships and filled in for Purchasing Manager and maintained supply chain continuity during a critical absence.

Customer Service Banker - Retail and Marketing Team

Bank of New Zealand
Auckland
11.2016 - 01.2018
  • Delivered financial solutions by identifying customer needs, promoting appropriate BNZ products, and referring to specialists.
  • Acted as a digital banking advocate, assisting customers in adopting self-service technologies.
  • Managed in-branch customer interactions, provided tailored advice, and built rapport with walk-in clients.

Associate Vice President, Marketing / Sales Associate

Moody's Analytics Services
, Sri Lanka
04.2014 - 02.2016
  • Spearheaded B2B inside sales campaigns across Asia Pacific, Middle East, Europe, and Australia.
  • Partnered with sales, marketing, and product teams to engage CXO-level stakeholders at top-tier financial institutions.
  • Created an Inside Sales Manual for lead generation and cold-calling best practices.
  • Contributed to strategic client events in Hong Kong and India, enhancing brand awareness and engagement.

Officer, CB Service Quality, Customer Care Unit Sub Officer, CB Service Quality, Customer Care Unit Call Center and Phone Banking Representative

Standard Chartered Bank, Head Office
, Sri Lanka
10.2008 - 10.2009
  • Managed Complaint Management and Service Recovery processes within Consumer Banking.
  • Conducted training workshops to improve service quality across departments.
  • Resolved customer complaints through cross-functional collaboration and ensured root cause analysis.

Education

Master in Professional Accounting (Advanced) -

Torrens University
Sydney
01.2020

Postgraduate Diploma in Business -

Unitec Institute of Technology
Auckland, New Zealand
01.2016

Bachelor of Business - Double Major in Marketing & Management

Edith Cowan University
Colombo, Sri Lanka
01.2011

Skills

  • Work ethic and reliability
  • Adaptability and Initiative
  • Excellent customer and stakeholder communication
  • Computer literacy
  • Attention to detail

Timeline

Account Manager

JCD Ideas Holdings Pvt. Ltd T/A Cafeideas
11.2018 - Current

Customer Service Banker - Retail and Marketing Team

Bank of New Zealand
11.2016 - 01.2018

Associate Vice President, Marketing / Sales Associate

Moody's Analytics Services
04.2014 - 02.2016

Officer, CB Service Quality, Customer Care Unit Sub Officer, CB Service Quality, Customer Care Unit Call Center and Phone Banking Representative

Standard Chartered Bank, Head Office
10.2008 - 10.2009

Master in Professional Accounting (Advanced) -

Torrens University

Postgraduate Diploma in Business -

Unitec Institute of Technology

Bachelor of Business - Double Major in Marketing & Management

Edith Cowan University

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