Andrea Matute
Green Valley NSW,NSW
Summary
Customer satisfaction is the core of my work ethic, I excel in communication skills and enjoy being in a team environment, however I can also work independently in a confident manner. I can draw on my previous years working as a customer service representative and can bring those skills to the company.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Medicare Services Australia
07.2018 - 06.2023
- Focused on providing a positive customer experience with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered results by providing accurate information to customers at all times
- Offered advice and assistance to customers, paying attention to special needs or wants.
- High level of administration skills
- Displayed effective communication skills by speaking at the right pace and tone
- Displayed a flexible approach of communication by adapting and responding when a situation changed
- Demonstrated a great understanding of digital literacy
- Demonstrated a sound understanding of technology relevant to the work
Tribunal Officer
Administrative Appeals Tribunal
11.2017 - 02.2018
- Processed visa applications within deadlines and kpi's
- Attended tribunal appeal hearings
- Assisted hearing officers with room set up and appropriate documents
- Maintained hearing rooms clean and tidy
- Took phone calls and assisted customers with correct appealing process and which documents to provide
Retail Assistant
Shoes And Sox
11.2016 - 04.2017
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Communications - Media Arts Production
Western Sydney University
Sydney, NSW11.2017
Skills
- Customer Satisfaction
- Able to diffuse confronting situations
- Customer Service Process Improvement
- Able to handle feedback well
- Effective face to face and written communication
- Enjoy building positive relationships with team members
Relevant Referess
If requested I am happy to provide relevant references of previous experiences. Please advise
Timeline
Customer Service Representative
Medicare Services Australia
07.2018 - 06.2023
Tribunal Officer
Administrative Appeals Tribunal
11.2017 - 02.2018
Retail Assistant
Shoes And Sox
11.2016 - 04.2017
Bachelor of Communications - Media Arts Production
Western Sydney University
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