Andrea McShane
North Ipswich,Australia
Summary
Dedicated and compassionate professional with a proven track record in patient care and team collaboration, honed at Aussie Angels Nursing Services. Excels in client care and office administration, demonstrating flexibility and adaptability across diverse roles. Achieved significant improvements in patient satisfaction and operational efficiency, showcasing a unique blend of empathy and organizational skills.
Compassionate caregiver with solid background in providing personal care and support to individuals in need. Demonstrated ability to assist with daily living activities and foster comforting environment. Proven track record of exhibiting empathy and effective communication skills.
Overview
2025
2025
years of professional experience
Work History
Support Care Worker/AIN
Aussie Angels Nursing Services
01.2024 - Current
- Company Overview: Children and adult nursing and support care services
- Children and adult nursing and support care services
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
- Help clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Assisted patients with daily living activities, promoting independence and quality of life.
AHA/Therapy Aide
One Step Two Step
- Company Overview: Childrens Therapy services
- AHA/Therapy Aide for OT/Physiotherapy/Speech Therapists/General
- Administration duties
- Childrens Therapy services
- Enhanced patient recovery by implementing personalized therapeutic exercises and activities.
- Improved patient experiences by providing emotional support and encouragement during challenging therapy sessions.
- Supported patients with mobility challenges, utilizing proper body mechanics and assistive devices.
- Provided compassionate care to diverse patient populations, including geriatric, pediatric, and special needs individuals.
- Improved patient mobility using passive and active therapeutic exercises.
Personal Trainer
Jetts/360 Personal Trainers
01.2012 - 12.2022
- Company Overview: PT for everyone, especially mums after childbirth, people with disabilities, group sessions/boot camps in Gym and at home
- PT for everyone, especially mums after childbirth, people with disabilities, group sessions/boot camps in Gym and at home, approx 60 clients on books
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Educated participants on proper nutrition and healthy lifestyle habits.
Phlebotomist
Sullivan Nicholaides Pathology
07.2021 - 12.2021
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Collected blood samples in accordance with laboratory protocols and regulations.
Office Manager/Administration
GoTrain Industries RTO
09.2019 - 03.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
Diploma of Nursing - Currently studying with final Stage 3 Rural placement
TAFE QLD
Torbanlea, QLD01.2025
Cert IV -
Allied Assistance
AIPT01.2014
First Aid - Current
CPR - Current
Cert III -
Pathology Collection
Foundation Education06.2021
Cert III and IV -
Fitness
Certificate III -
Basic Nutrition
AIPTQualified Tax Consultant -
Income Tax Professionals Tax Training School
Skills
Client/ Patient Centred Care
- Compassion/ Listening
- Ability to perform under pressure
- Determination
- Attention to detail
- Following directions
- Safety awareness
- Flexibility/ Adaptability
- Planning/ Goal setting
- Confidentiality
- Multi-tasking/ Time management/ Organisation
- Team Collaboration/ Independent work
- Communication skills
- Infection Control
- Medication Administration
- Pain assessment
References
- Hanavey Millanos, RN Emergency floater, Logan Hospital/TAFE Facilitator, 0414 509 141
- Mark Taylor-Edwards, RN, Logan Hospital Head Facilitator, Mark.Taylor-Edwards@health.qld.gov.au
- Nash (Munashi) Mutambi, RN Mental health nurse, 0475123691
- Laura Stewart, Friend of 8 years, RN Emergency, Ipswich General Hospital, 0439 030 634
Timeline
Support Care Worker/AIN
Aussie Angels Nursing Services
01.2024 - Current
Phlebotomist
Sullivan Nicholaides Pathology
07.2021 - 12.2021
Office Manager/Administration
GoTrain Industries RTO
09.2019 - 03.2021
Personal Trainer
Jetts/360 Personal Trainers
01.2012 - 12.2022
First Aid - Current
CPR - Current
Cert III and IV -
Fitness
Qualified Tax Consultant -
Income Tax Professionals Tax Training School
AHA/Therapy Aide
One Step Two Step
Diploma of Nursing - Currently studying with final Stage 3 Rural placement
TAFE QLD
Cert IV -
Allied Assistance
Cert III -
Pathology Collection
Certificate III -
Basic Nutrition
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