Andrea Munginga
Richmond,NSW
Summary
I am confident that my unwavering dedication to providing exceptional service, along with my proven track record of reliability, would make me a valuable addition to your esteemed team. I approach each task with a strong work ethic and a proactive mindset.
I thrive in environments that prioritise attention to detail, organisation, and a commitment to surpassing expectations. Throughout my academic and professional journey, I have consistently showcased my dependability and steadfastness. In my current and previous roles, I have developed effective communication skills and familiarity with digital marketing practices.
I work well with colleagues to streamline operations and ensure seamless customer experiences. Leveraging my diligent nature, I accomplish tasks with efficiency and precisions am passionate about delivering exceptional service and eager to embrace new challenges in the field of customer relations.
I am an ideal candidate for contributing to your team's success because of my dedication to continuous growth and eagerness to use my dependable nature to enhance your organisation's reputation for excellence.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Rebecca Vallance
11.2023 - Current
- Provided exceptional customer service to clients, assisting them with product selection, sizing, and styling advice.
- Conducted inventory management tasks, including restocking merchandise and conducting regular stock checks.
- Actively engaged with customers through various communication channels, including in-person interactions, phone calls, and emails.
- Responded promptly to customer inquiries and resolved any issues or concerns to ensure customer satisfaction.
- Utilised email communication to follow up with customers regarding their purchases, providing additional product information or assistance as needed.
- Corresponded with head office via email to communicate store updates, sales performance, and customer feedback.
- Responsible for picking up and handling customer calls, addressing inquiries, scheduling appointments, and directing calls to appropriate department or staff member.
- Compiled end-of-day reports summarizing daily sales activities, customer interactions, and feedback received, and submitted them to the head office via email.
Retail Assistant
Universal Store
11.2022 - 01.2023
- Provided personalized customer assistance, resulting in increased customer satisfaction and sales
- Assisted in inventory management tasks, including restocking and inventory organization
- Contributed to the creation of promotional displays to enhance product visibility and drive sales
- Collaborated with team members to ensure a positive shopping experience for customers.
Crew Member
McDonald's
01.2018 - 01.2021
- Delivered excellent customer service in a fast-paced environment, ensuring customer satisfaction
- Operated various food service equipment and maintained cleanliness and hygiene standards
- Collaborated with team members to achieve efficiency in service delivery
- Developed strong multitasking abilities and effective time management skills.
Education
Bachelor of Communication (Public Relations) - Communication
Royal Melbourne Institute of Technology (RMIT)
Melbourne, Australia06.2025
High School Diploma -
Canterbury Girls Secondary College
Canterbury, VICSkills
- Excellent communication skills in English and French, both written and verbal
- The ability to think creatively and generate innovative ideas for marketing campaigns, promotions, and content creation
- Strong analytical skills to such as interpreting marketing data, conducting market research, analysing campaign performance, and identifying trends
- Organisational Skills
- Attention to Detail
- Teamwork and Collaboration
- Customer Focus by understanding customer needs, preferences, and behaviour
- Adaptability skills
- Time Management skills
Languages
English
French
Leadership Experience
House Captain, Canterbury Secondary College, Melbourne, Australia, [2021]. Represented the student body and acted as a liaison between students and faculty, Organised and led various school events, fostering school spirit and community engagement, Demonstrated strong leadership, communication, and organizational skills in coordinating house activities and initiatives
References
Available upon request
Timeline
Retail Assistant
Rebecca Vallance
11.2023 - Current
Retail Assistant
Universal Store
11.2022 - 01.2023
Crew Member
McDonald's
01.2018 - 01.2021
Bachelor of Communication (Public Relations) - Communication
Royal Melbourne Institute of Technology (RMIT)
High School Diploma -
Canterbury Girls Secondary College
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