Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Helen Salim

Melbourne,VIC

Summary

A dependable and motivated professional with over five years of experience leading teams and providing exemplary customer service in both the hospitality and retail sectors. As a trusted shift manager at KFC, I supervise daily operations, mentor team members, and address complex customer issues with professionalism and care. My background also encompasses retail sales at Lovisa, where I cultivated strong interpersonal skills, attention to detail, and the capacity to perform effectively under pressure.

Recognised for being reliable, adaptable, and solutions-oriented, I bring a robust work ethic, leadership abilities, and a customer-centric mindset to every role. Whether working independently or collaboratively within a team, I excel in fast-paced environments and am eager to contribute my strengths to an organisation that values service, efficiency, and growth.

Overview

6
6
years of professional experience

Work History

Shift Manager

KFC
Werribee, VIC
02.2019 - Current
  • Lead and supervise team members across multiple shifts to ensure smooth and efficient daily operations.
  • Monitored inventory levels and placed supply orders
  • Train, mentor, and motivate new staff to uphold performance, service standards, and team morale.
  • Build strong rapport with customers through consistent, friendly interactions, and solution-focused service.
  • Oversee storeroom organisation, cleanliness, and product readiness.
  • Address customer concerns promptly while maintaining a professional demeanour.
  • Known for being dependable, proactive, and a trusted leader during high-pressure periods.
  • Assisted in cash management and daily financial transactions
  • Enforced safety standards throughout the store, including proper use of equipment.

Retail Sales Associate

Lovisa
Airport West, VIC
03.2024 - 05.2025
  • Delivered personalised customer service, assisting customers with product selections and styling advice
  • Maintained visual merchandising standards to enhance store presentation.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve daily sales goals.
  • Supported store organisation by managing stock levels, tidying fitting rooms, and preparing new arrivals for the shop floor
  • Developed strong interpersonal and time management skills by balancing multiple tasks during peak hours
  • Responded to customer enquiries and complaints calmly and professionally, ensuring a positive in-store experience

Education

Bachelor in Paramedicine - Paramedicine

Victoria University
Melbourne, VIC
11-2026

Skills

  • Leadership and staff coordination
  • Time management and organisation
  • Reliable, punctual, and professional
  • Strong phone etiquette and verbal communication
  • Conflict resolution and problem-solving
  • Administrative support and multitasking
  • Adaptable in high-pressure settings
  • Interpersonal skills
  • Customer service focus
  • Communication skills

References

References available upon request.

Timeline

Retail Sales Associate

Lovisa
03.2024 - 05.2025

Shift Manager

KFC
02.2019 - Current

Bachelor in Paramedicine - Paramedicine

Victoria University
Helen Salim