Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Nelson

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Administrative Assistant

Cottontree ENT
01.2024 - 05.2024
  • Handled sensitive patient information with discretion, adhering to strict guidelines and safeguarding privacy at all times.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Generated reports and logged patient information for reliable records.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.

Police Officer

Queensland Police Service
08.2007 - 07.2023
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Updated and maintained records in Police databases (including QPrime, LCAD, ITAS, Microsoft Office)
  • Made accurate notes of incidents (Official Police Notebook)
  • Compiled written statements from victims of crime for use in Court
  • Completed detailed crime reporting of incidents and investigations
  • Managed evidence and maintained chain of custody
  • Handled enquiries and requests from the public or other agencies
  • Organised and filed paperwork related to cases and operations
  • Participated in meetings and briefings to discuss departmental issues
  • Assisted with scheduling and staffing for events or special operations
  • Completed all administrative tasks related to departmental policies and procedures
  • Assisted in special investigations and crime prevention programs.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Small Business Owner

Blush Weddings And Events (self Employed)
03.2016 - 09.2022
  • Managed operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Managed payroll, quoting and invoicing
  • Managed correspondence and communications with clients, vendors and other stakeholders
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Diploma of Community Policing -

Queensland Police Service
Brisbane
02.2008

Skills

  • Patient care and confidentiality
  • Attention to detail
  • Effective Communication
  • Correspondence Management
  • Computer skills
  • Data Entry Efficiency
  • Work well both autonomously or within a team
  • Professionalism and Discretion
  • Phone and Email Etiquette
  • Patient Demographics
  • Positive Attitude

Certification

  • Medical Reception Course
  • Dispute Resolution Course
  • Inclusion program, Aboriginal and Torres Strait Islander Course
  • Applied Suicide Intervention Skills Training
  • Vulnerable Persons Training



Timeline

Medical Administrative Assistant

Cottontree ENT
01.2024 - 05.2024

Small Business Owner

Blush Weddings And Events (self Employed)
03.2016 - 09.2022

Police Officer

Queensland Police Service
08.2007 - 07.2023

Diploma of Community Policing -

Queensland Police Service

Similar Profiles

CREATE PROFILE
Andrea Nelson