Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Njers

Brisbane,QLD

Summary

Dynamic and detail-oriented professional with a positive attitude and strong customer service skills, honed at SUBWAY® Restaurants. Proven expertise in kitchen organization and sanitation, contributing to a clean and efficient workspace. Recognized for enhancing team collaboration and maintaining high food safety standards in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Kitchen Hand

SUBWAY®Restaurants
03.2023 - 12.2024
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Deli Assistant

Coles Supermarket
06.2020 - 02.2022
  • Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.

Accounts Receivable Clerk

CSG
01.2011 - 03.2019
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

Sales Assistant

City Beach
07.2003 - 05.2006
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Office Administration/Accounts

Zupps Holden/Mitsubishi/Kia
06.2002 - 11.2002
  • Participated in ongoing training programs to stay current on best practices for medical office administration, enhancing overall efficiency within the clinic setting.
  • Assisted in office administration and client communication to help manage auditors' workload.
  • Established standards and best practices in office administration that contributed to increased operational efficiency across all levels of the business.
  • Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.

Education

Certificate III - Accounts

Martin College
Brisbane
12.2001

Skills

  • Positive attitude
  • Kitchen cleaning and maintenance
  • Customer service
  • Team collaboration
  • Food preparation
  • Cleaning and sanitation
  • Kitchen organization
  • Cleaning proficiency
  • Surface cleaning
  • Stock management
  • Food safety measures
  • Sanitation and sterilization procedures
  • Sanitation procedures
  • Trash removal and recycling
  • Food quality standards
  • Kitchen operations
  • Food storage
  • Trash removal
  • Verbal and written communication
  • Supply restocking
  • Complex Problem-solving
  • Basic recordkeeping
  • Food plating and garnishment
  • Waste reduction
  • Food presentation
  • Recipe following
  • Trash collection
  • Safe chemical handling
  • Order accuracy
  • Inventory oversight
  • Sauce preparation
  • Health code compliance
  • Stock rotation
  • Temperature monitoring
  • Fire prevention and safety
  • High volume dining
  • Food delivery
  • Portion control
  • Time management
  • Food safety
  • Stock counting
  • Workflow optimization
  • Equipment organization
  • Beverage preparation
  • Food portioning
  • Delivery processing
  • Utensil sanitizing
  • Effective customer communication

Timeline

Kitchen Hand

SUBWAY®Restaurants
03.2023 - 12.2024

Deli Assistant

Coles Supermarket
06.2020 - 02.2022

Accounts Receivable Clerk

CSG
01.2011 - 03.2019

Sales Assistant

City Beach
07.2003 - 05.2006

Office Administration/Accounts

Zupps Holden/Mitsubishi/Kia
06.2002 - 11.2002

Certificate III - Accounts

Martin College

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Andrea Njers