ANDREA NOGRADI
Varsity Lakes,QLD
Summary
Bilingual Customer Service Professional experienced in delivering high-quality support while understanding and addressing customer needs. Achieved enhanced customer satisfaction through effective communication and collaborative teamwork to meet business objectives. Focused on optimizing daily operations and maintaining stock integrity to drive overall sales performance.
Overview
4
4
years of post-secondary education
22
22
years of professional experience
Work History
Brand Representative/Visual Merchandiser
Esprit
Eindhoven , Netherlands
12.2022 - 07.2024
- Provide high quality customer service
- Excellent communication skills to interact with customers
- Good problem solving skills to satisfy customer needs and problems
- Maintained extensive product knowledge to assist customers effectively.
- Assisted with display and offered ideas to increase product appeal
- Collaborated with team members to achieve sales goals.
- Represented Esprit brand
- Advised customers on Esprit apparel, sizing, and styling choices.
Co-owner/ Manager
Burleigh Truck Rental
Gold Coast
09.2012 - 07.2021
- Oversaw daily operations to ensure smooth business functionality
- Directed employee activities to foster a productive work environment
- Executed marketing strategies across social media platforms to enhance brand visibility
- Managed vehicle maintenance schedules to ensure optimal performance
- Customer service
Co-owner/ Manager
Blue Water Accommodation & Study Service
Sydney
04.2004 - 08.2012
- Oversaw daily operations of the business.
- Coordinated accommodation logistics for students and travelers
- Organized and supervised repairs and maintenance activities
- Scheduled and managed inspections to maintain quality standards
- Arranging accommodation for students and travelers
Event supervisor
Habour View Hotel
Sydney
10.2002 - 03.2004
Education
Diploma - Tourism Management
Bridge College
Sydney, AustraliaHospitality Management
Giorgio Perlasca Hospitality School
Budapest, Hungary 09.1987 - 06.1991
Skills
- Visual merchandising
- Excellent ability to establish and maintain communication and professional relationship with customers
- Excellent time management skills combined with a superior knowledge of the customer service industry
- Dedicated to identifying customer needs
- Customer engagement
- Team collaboration
- Adaptable to trends
- Excellent team worker dedicated to providing quality care for ultimate customer satisfaction
LANGUAGES
English, Hungarian
Timeline
Brand Representative/Visual Merchandiser
Esprit
12.2022 - 07.2024
Co-owner/ Manager
Burleigh Truck Rental
09.2012 - 07.2021
Co-owner/ Manager
Blue Water Accommodation & Study Service
04.2004 - 08.2012
Event supervisor
Habour View Hotel
10.2002 - 03.2004
Hospitality Management
Giorgio Perlasca Hospitality School
09.1987 - 06.1991
Diploma - Tourism Management
Bridge College