Andrea Nyak
Redfern,NSW
Summary
Energetic Sales Representative with 5 years of B2B sales experience in-person and over the phone. Money-motivated with strong closing skills.
Proven effective in growing gross sales, increasing clientales and increasing profits with a hands-on and proactive style. Excellent verbal and written communication, planning and relationship-building skills. Enthusiastic Sales Representative highly effective at building productive relationships with customers and colleagues. Team player and people person with background in [Type] sales.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alice Lodge Backpackers
East Side, NT
02.2018 - 07.2018
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Planned and booked travel accommodations for visitors and including vouchers, agendas and transportation.
- Received and routed business correspondence to correct department or staff member.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Greeted all members in professional and friendly manner.
- Collaborated with maintenance and housekeeping to achieve [Result].
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
- Responded to customer requests for products, services and company information.
- Compiled customer feedback and recommended service delivery improvements to management.
- Answered customer telephone calls promptly and in appropriate manner.
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
Sale Assitance
Just Jeans
Alice Springs, NT
06.2015 - 07.2017
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained new employees on customer service, money handling and organising strategies.
- Consistently hit and exceeded sales goals
- Cleaned and organized the store, including the checkout desk and displays.
- Responded to customer concerns with friendly and knowledgeable service.
- Reported incidents to management.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Kept on top of changes to store products and promotions to maintain strong sales.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized showroom accessories and restocked shelves through [Action] and [Action].
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Protected purchase items with proper bagging and wrapping to prevent damage.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Crew Member
KFC Alice Springs
Alice Springs, NT
01.2014 - 11.2016
- Utilized all machinery and equipment while observing various safety precautions and practices.
- Cleaned offices and common areas, emptied trash and restocked supplies in the restrooms.
- Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
- Promoted items on beverage lists and restaurant specials.
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
- Set dates for expire products Stayed up to date on best fishing locations in area to maximize trip profits.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Mentored junior team members on protocols and procedures of each station to maximize contributions.
- Operated all [Type] machinery safely to reduce workplace accidents.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Cashier
DoubleTree by Hilton Hotel Alice Springs
Alice Springs, NT
03.2011 - Current
Reception Manager
Louise Nixon
Melbourne, Vic
06.2019 - 12.2019
Education
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Box Hill Institute
Box Hill, VICundefined
Box Hill Institute
Box Hill, VICundefined
Melbourne Polytechnic Preston Campus
Preston, VICSkills
- Strong verbal communication
- Team leadership
- Clerical support
- Public speaking
- Extremely organized
- Team liaison
- Self-motivated
- Office management
- Skilled negotiator
- Corporate compliance
- Property management
- Guest relations
References
Manager: Just Jeans; Narelle Krolling; 0447 425 155
Director: Alice Lodge; Jeff Hausler: 0422 475 248
Timeline
Reception Manager
Louise Nixon
06.2019 - 12.2019
Customer Service Representative
Alice Lodge Backpackers
02.2018 - 07.2018
Sale Assitance
Just Jeans
06.2015 - 07.2017
Crew Member
KFC Alice Springs
01.2014 - 11.2016
Cashier
DoubleTree by Hilton Hotel Alice Springs
03.2011 - Current
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Box Hill Institute
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Box Hill Institute
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Melbourne Polytechnic Preston Campus
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