Summary
Overview
Work History
Skills
Timeline
Generic

Andrea Peatling

Summary

I have worked as a Guest Services Agent / Advanced for nearly 16 years and have sound knowledge of the Systems and Operations.

I am passionate about my job and love people I work with.

As a Senior staff member I work independently with limited guidance and strive to deliver best Customer experience following SOP's and achieving safe OTP.

Overview

16
16
years of professional experience

Work History

Guest Services Advanced

Virgin Australia
03.2010 - 09.2014
  • Advanced Ticketing and banking
  • Assisting and supporting team at Checkin and Boarding gate
  • Supporting team members by offering constructive feedback
  • Assisting with OTP and headstart flights
  • Problem solving, decision making ,hight level of oprational awarnes , ensuring safety and service delivery
  • Reporting directly to Supervisors and Duty Manager


Flight Close

Virgin Australia
02.2009 - Current
  • Organising seat assigning for the following day to ensure SSR Guests are seated accordingly
  • Liaising with Check in , boarding gate, Lounge, Amco team.
  • Checking overbooked flights and making sure Guests are re - accomodated
  • Clearing and transferring STBY guests, Upgrading revenue Guests and Crew must ride





Guest Services Agent

Virgin Australia
01.2008 - Current
  • Worked at Checkin and Ticket Desk
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction
  • Quebecking and Quegreeting , Closing flights, managing ques

AMCO

Virgin Australia
10.2017 - 10.2018
  • Attention to detail, critical thinking and decision making
  • Communicating with multiple steak holders.
  • Working well within a small team , remaining calm in a high pressure environment
  • Maintaining safe and on time aircraft departure / operation
  • Taking directive from IOC



Skills

Great communication skills

Hardworking / willing to learn and improve my knowledge and skills

Multitasking

Sabre competent

Reliable

Adaptable

Timeline

AMCO

Virgin Australia
10.2017 - 10.2018

Guest Services Advanced

Virgin Australia
03.2010 - 09.2014

Flight Close

Virgin Australia
02.2009 - Current

Guest Services Agent

Virgin Australia
01.2008 - Current
Andrea Peatling