Andrea Peatling
Summary
I have worked as a Guest Services Agent / Advanced for nearly 16 years and have sound knowledge of the Systems and Operations.
I am passionate about my job and love people I work with.
As a Senior staff member I work independently with limited guidance and strive to deliver best Customer experience following SOP's and achieving safe OTP.
Overview
16
16
years of professional experience
Work History
Guest Services Advanced
Virgin Australia
03.2010 - 09.2014
- Advanced Ticketing and banking
- Assisting and supporting team at Checkin and Boarding gate
- Supporting team members by offering constructive feedback
- Assisting with OTP and headstart flights
- Problem solving, decision making ,hight level of oprational awarnes , ensuring safety and service delivery
- Reporting directly to Supervisors and Duty Manager
Flight Close
Virgin Australia
02.2009 - Current
- Organising seat assigning for the following day to ensure SSR Guests are seated accordingly
- Liaising with Check in , boarding gate, Lounge, Amco team.
- Checking overbooked flights and making sure Guests are re - accomodated
- Clearing and transferring STBY guests, Upgrading revenue Guests and Crew must ride
Guest Services Agent
Virgin Australia
01.2008 - Current
- Worked at Checkin and Ticket Desk
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction
- Quebecking and Quegreeting , Closing flights, managing ques
AMCO
Virgin Australia
10.2017 - 10.2018
- Attention to detail, critical thinking and decision making
- Communicating with multiple steak holders.
- Working well within a small team , remaining calm in a high pressure environment
- Maintaining safe and on time aircraft departure / operation
- Taking directive from IOC
Skills
Great communication skills
Hardworking / willing to learn and improve my knowledge and skills
Multitasking
Sabre competent
Reliable
Adaptable
Timeline
AMCO
Virgin Australia
10.2017 - 10.2018
Guest Services Advanced
Virgin Australia
03.2010 - 09.2014
Flight Close
Virgin Australia
02.2009 - Current
Guest Services Agent
Virgin Australia
01.2008 - Current