Summary
Skills
Work History
Education
Health and Fitness, Reading, Online Studying.
Overview
Generic
Andrea Pidduck

Andrea Pidduck

Melbourne,VIC

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Personal drive to succeed, an individual who uses initiative to identify and grow opportunities. Seeking a challenging opportunity within an organisation who desires a proactive person that can take initiative, think strategically, and work confidently, without compromising quality of standards.

Skills

  • Global/Enterprise Account Management
  • Client Relationship Skills
  • Analytical Thinking
  • People Management
  • Contract Negotiation
  • Attention to Detail
  • CRM Systems - Salesforce
  • Compliance Requirements
  • Broad Knowledge of SAP
  • Complaint Resolution
  • Service Level Agreements
  • Key Performance Indicators
  • Global Account Management
  • Software Solutions

Work History

Account Manager Global Accounts

Ricoh
01.2023 - Current
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Managing escalated complaints within the sales and administration department, follow up with the client to ensure a satisfactory outcome.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Assisted in the development of training materials for new employees, ensuring smooth onboarding process.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Connect with existing customers to review current services and expand sales opportunities.
  • Quoted prices, credit terms and variations to current finance contracts.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Sales Coordinator Global/Enterprise/Commercial

Ricoh
04.2016 - 01.2023
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain excellent service.
  • Maintained long-term relationships with high net-worth clients.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Reduced errors during sales and service processes Creating CSV files to download/upload into databases.
  • Trained and mentored new sales representatives.
  • Connect with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Liaised with sales, service, and management teams to develop solutions and accomplish shared objectives.

Senior Coordinator-Team Leader

Sharp Direct
04.2011 - 04.2016
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment
  • Enhanced team productivity by conducting regular performance reviews and providing constructive feedback
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Built strong relationships with customers through positive attitude and attentive response
  • Held weekly team meetings to inform team members on company news and updates
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
  • Responsible for reporting all OH&S issues and complying with company practice
  • Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.

National Administration/Service/Customer Service Manager

Quantum Energy Technologies
10.2005 - 03.2011
  • Interviewed, recruited and onboarded new staff for high- performing administration/customer service/service teams
  • Supervised a team of professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery
  • Delivered performance reviews, recommending additional training or advancements in line with set KPIs.
  • Prepared and distributed manuals to provide employees with training materials and resources.
  • Organise internal meetings, as well as inductions and training sessions; working closely with other professionals to facilitate all aspects of same.
  • Create and maintain policies consistent with goals and objectives; ensuring adequacy of structure and processes to meet current and anticipated demand for services
  • Maintain and complete applications for product certification and trademark licence, ensuring accuracy and attention to detail.
  • Establish and foster strong links with internal staff; encouraging the sharing of information to ensure accomplishment of common goals.
  • Serve as Registered Agent for Renewable Energy Certificate trading, negotiating the pricing and selling of same.
  • Negotiated with vendors to secure best prices for Renewable Energy Certificates.
  • Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization"s success.
  • Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company
  • Oversaw corporate events designed to connect and support employees at work and outside of work.
  • Identified opportunities to streamline processes and improve office operations and efficiency
  • Improved customer satisfaction through application of excellent conflict resolution and problem-solving skills.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Enhanced team morale through regular recognition of exceptional performance and organising team-building events
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly through exceptional problem-solving skills and relationship-building efforts.
  • Took ownership of customer issues and followed problems through to resolution.
  • Succeeded in maintaining a positive relationship with regulators through proactive engagement and timely responses to inquiries.
  • Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.

Education

Diploma of Human Resources Management - Human Resources Management

Open Colleges
Online Learning
07.2007

Certificate IV in Business - Business Administration And Management

Open Colleges
Online
01.2006

Certificate IV - Health & Fitness-Personal Training

TAFE Randwick
NSW
03.2005

HSC -

Lilydale High School
Lilydale, VIC
11.1992

Health and Fitness, Reading, Online Studying.

Im very much into personal health and fitness, and became a qualified personal trainer to better understand the complexities of the human body, ad the effect on you mental health. I enjoy reading all types of books anas well as non fiction articles. I think its important in any role to make sure your knowledge is up to date and ensure this by completing online courses, just recently Excel - V Look Ups, Pivot Tables, etc.

Overview

18
18
years of professional experience

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