ANDREA RADAELLI
Doncaster East,Australia
Summary
Dynamic, dependable, and customer-focused professional with over 10 years of experience in hospitality and security. Strong background in team leadership, client service, and crisis response, with a proven track record at Crown Casino in both management and frontline roles. Adept at working under pressure, leading teams, and delivering top-tier customer service. Certified in RSA, First Aid, and Commercial Cookery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SECURITY
MSS SECURITY
Melbourne CBD, Australia
01.2019 - Current
- Company Overview: Crown Casino, Melbourne CBD
- Comprehended client reputation and security incident protocols.
- Provided exceptional customer service through a strong understanding of workplace operations.
- Upheld cleanliness standards for a professional image.
- Developed strong rapport with customers for a more personalized experience.
- Directed team of Security professionals with respect and professionalism.
- Handled arrests and removals in emergency scenarios with efficiency.
- First Aid Responder and Chief Warden.
- Fulfilled duties of the Administration Role as needed.
- Participated in the Peer and Support Officer program managed by Crown Security.
MANAGER-BARISTA
RHUMBAS
Melbourne CBD, Australia
01.2009 - 01.2019
- Company Overview: Crown Casino, Melbourne CBD
- Barista
- Prepared quality beverages while greeting customers in a timely manner in a fast paced environment
- Maintained a clean and orderly work environment to optimize productivity during peak hours
- Established professional and friendly relationships with customers to personalize their experience
- Conducted interviews and assisted in training new employees to maintain consistency in procedures
- Managed inventory and vendors to ensure the quality of the products and timeliness of deliveries
- Dealing with guest complaints in a friendly and efficient manner.
- Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy.
- Sandwich maker
- Managing all the front of the house operations such as roster, orders, training staff to certain standards, find solution to problems and always try to make the shop look nice ad full.
- Managing wages and supplier payments
- Crown Casino, Melbourne CBD
BARISTA
IL POMODORO
Melbourne CBD, Australia
01.2008 - 01.2009
- Company Overview: Crown Casino, Melbourne CBD
- Trained staff members on food preparation standards.
- Encouraged a friendly atmosphere by maintaining a positive attitude and excellent service.
- Operated the cash register and handled money appropriately and proficiently.
- Sent orders to kitchen as and when received.
- Serving customers from behind the bar, offering advice on drinks.
- Responsible for keeping the bar clean and tidy, collecting empty plates & glasses.
- Providing a professional, friendly and courteous service to all customers.
- Taking food orders from customers in the seated restaurant area.
- Delivering food and also drinks to customers at tables.
- Crown Casino, Melbourne CBD
Education
DIPLOMA IN HOSPITALITY -
OZFORD COLLEGE OF BUSINESS
Melbourne, CBD01.2011
CERTIFICATE III IN COMMERCIAL COOKERY -
OZFORD COLLEGE OF BUSINESS
Melbourne, Victoria01.2010
HIGH SCHOOL DIPLOMA IN SCIENCE -
'ISTITUTO SCIENTIFICO ETTORE MAJORANA'
Milan, Italy01.2002
Skills
- Security Operations & Emergency Response
- Client Service & Customer Relations
- RSA & First Aid Certified
- Rostering & Team Supervision
- Security protocols
- Team leadership
- Risk assessment
- Conflict resolution
- Communication skills
- Problem solving
- Professional appearance
- Hospitality & Food Preparation
- Punctual and reliable
- Strong leadership and mentoring skills
- Quick learner with a can-do attitude
- Team-oriented and adaptable
References
SAM DAQUINO, MSS Security Business Manager, 0401 776 062
Certification
- RSA
- First Responder Certificate
- Restrain people using handcuffs
Languages
English
Full Professional
Italian
Native/ Bilingual
Timeline
SECURITY
MSS SECURITY
01.2019 - Current
MANAGER-BARISTA
RHUMBAS
01.2009 - 01.2019
BARISTA
IL POMODORO
01.2008 - 01.2009
DIPLOMA IN HOSPITALITY -
OZFORD COLLEGE OF BUSINESS
CERTIFICATE III IN COMMERCIAL COOKERY -
OZFORD COLLEGE OF BUSINESS
HIGH SCHOOL DIPLOMA IN SCIENCE -
'ISTITUTO SCIENTIFICO ETTORE MAJORANA'
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