ANDREA RANDINI
Bellevue Hill
Summary
Italian, permanently residing in Australia since 2016. Optimistic, enthusiastic, and determined with international experience across the sales industry. Seeking an opportunity to work with a reputable organisation to favourably contribute and acquire skills, experience, and knowledge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Supervisor
Polo Ralph Lauren Factory Outlet
05.2025 - Current
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Played a key role in seasonal changeovers, preparing stores for fresh merchandise rotations with minimal downtime.
Brand Image Specialist
Polo Ralph Lauren
10.2024 - Current
- Collaborated with store managers and multiple retail teams including boutique, concessions and outlet stores across Queensland to create new displays, store layouts, special promotional events and more.
- Experienced with rigs/mannequin styling, creating special pop ups and displays in alignment with current fashion trends and company guidelines.
- Revamped store layout to improve store sales, customer traffic and overall shopping experience.
- Managed visual merchandising budget, ensuring cost-effective solutions without compromising on quality or impact.
- Used props and lighting to enhance appearance and visibility of displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Created visual displays to highlight new and featured products.
Store Supervisor
Polo Ralph Lauren
01.2024 - 10.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
Client Advisor
Ferragamo Boutique
07.2023 - 01.2024
- Implement strategies to nurture long-term client relationships through gathering client feedback and contributing to sales reporting.
- Identify upselling opportunities and maintain compliance with company standards.
- Generating interest in the brand and expanding the existing client list as the brand navigates a transition to a new Creative Director. Achieved through sharing of product expertise and in-depth knowledge of brand history and after care services.
- Exceeding sales targets through personalised service.
- Overseeing visual merchandising and inventory management.
- Inventory management, stock replenishment and organisation.
Sales Consultant
Hugo Boss
11.2022 - 07.2023
- Delivery of genuine and authentic customer service experiences for all customers, aligning with the company values and expectations.
- Proven record of meeting both individual and store KPI’s.
- Ranked in the top 20 Sales Consultants across Australia.
- Demonstrated ability to positively influence sales and profit results.
- Actively contributed to the motivation of the team, and maintenance of store culture for team and clients.
- Maintained effective communication between team members and customers.
- Oversee End of Day operations and cash handling.
Sales Associate
Lacoste Boutique
11.2022 - 05.2023
- Greet and welcome store customers in a professional manner.
- Provided exceptional customer service through sharing of product knowledge and quick response times for customer queries.
- Drove sales by identifying customer requirements.
- Stock replenishment.
- Maintained store cleanliness.
Sales Member Consultant
World Gym Australia
09.2021 - 10.2022
- Applied consultative sales strategy to identify customer requirements and propose appropriate products/services.
- Assisted clients to complete transactions, locate merchandise, and enroll in incentive programs.
- Provided solutions for clients promptly and professionally.
- Exceeded expectations by proactively adjusting to a fast changing, competitive environment.
Receptionist Level 3
World Gym Australia
09.2021 - 10.2022
- Professionally greeted new guests and customers along with providing courteous, informative assistance.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved customer problems and complaints.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Fitness Instructor
F45 Training
04.2021 - 09.2021
- Conducted group fitness classes and encouraged positive relationships within members via friendly interactions.
- Expressed use of exercise equipment to all participants, emphasising safety as a top priority at all times.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
Boxing Coach
12 Rounds Fitness
12.2020 - 09.2021
- Organised and coordinated boxing team practices and physical workouts.
- Monitored guest and participant behavior and enforced rules, regulations, and safety precautions at boxing facility.
- Coordinated training and instruction of participants in basic boxing techniques and physical training regimens.
Venue Manager
Atelier Sul Mare
04.2013 - 09.2016
- Developed efficient employee schedules to ensure peak coverage whilst minimizing labor expenses.
- Improved customer service by educating employees, supervising operations, and addressing challenges.
- Closing of cash register and preparing cashier report.
- Improved employee performance and engagement via motivational leadership.
Education
Diploma - Business Economic, Financial & Marketing Science, Business Law
I.T.C. Jacques Maritain
07.2011
Skills
- Creative vision
- Window design
- Visual merchandising
- Product and Service Knowledge
- Window displays
- Organisation and Efficiency
- Multitasking
- Problem-Solving
- Loyalty Building
- Customer Complaint Resolution
- Positive & Energetic Attitude
- Charismatic Personality
Certification
- CGFI - Certified Group Fitness Instructor
- CPT - Certified Personal Trainer
- First AID / CPR Certified
Languages
English
Full Professional
Spanish
Elementary
Italian
Native or Bilingual
Timeline
Store Supervisor
Polo Ralph Lauren Factory Outlet
05.2025 - Current
Brand Image Specialist
Polo Ralph Lauren
10.2024 - Current
Store Supervisor
Polo Ralph Lauren
01.2024 - 10.2024
Client Advisor
Ferragamo Boutique
07.2023 - 01.2024
Sales Consultant
Hugo Boss
11.2022 - 07.2023
Sales Associate
Lacoste Boutique
11.2022 - 05.2023
Sales Member Consultant
World Gym Australia
09.2021 - 10.2022
Receptionist Level 3
World Gym Australia
09.2021 - 10.2022
Fitness Instructor
F45 Training
04.2021 - 09.2021
Boxing Coach
12 Rounds Fitness
12.2020 - 09.2021
Venue Manager
Atelier Sul Mare
04.2013 - 09.2016
Diploma - Business Economic, Financial & Marketing Science, Business Law
I.T.C. Jacques Maritain
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