Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREA REINCASTLE

Officer

Summary

Dynamic and customer-focused professional with experience in customer service, sales, and leadership within the leisure and fitness industry. Proven ability to lead teams, enhance customer experiences, and drive membership sales while ensuring operational excellence. Adept at problem-solving, assisting and guiding staff, and optimizing customer management to increase engagement and retention. Passionate about fostering a positive team culture and delivering outstanding service aligned with organizational values.

Overview

4
4
years of professional experience

Work History

Sales Specialist

Aligned Leisure
07.2024 - Current
  • Proactively manage inbound and outbound calls, engaging with current and potential members to drive sales, resolve concerns, and provide high-quality service.
  • Develop and nurture client relationships, ensuring long-term engagement and customer loyalty through personalized interactions and follow-ups.
  • Collaborate with the sales team to set and achieve targets, consistently contributing to revenue growth and business success.
  • Increase membership conversions by implementing sales strategies, addressing objections, and effectively communicating membership benefits.
  • Oversee lead generation and membership management, ensuring seamless onboarding for new members while maintaining strong retention of existing ones from lead generation and initial outreach to seamless onboarding, conversion, and long-term retention.
  • Execute proactive follow-ups with new, expiring, and outstanding accounts to maximize retention and minimize revenue loss.
  • Handle payment processing, account discrepancies, and financial resolutions, ensuring timely and accurate resolution of billing concerns.
  • Process invoices (bulk and individual) and track outstanding payments, playing a key role in maintaining financial accuracy and efficiency.
  • Collaborate cross-functionally with the customer service teams and other departments, assisting with overflow inquiries and membership-related concerns.
  • Address customer complaints and challenging interactions, professionally handling disputes while maintaining a customer-centric approach.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Manage Supported Access Program approvals, appointments, check-ins, and rejections, optimizing administrative workflow for sales and operational support for the program - assisting the disadvantaged and vulnerable in the community by providing opportunities for them to be a part of the Casey Leisure community.

Customer Service Officer

YMCA
03.2023 - 07.2024
  • Brought forth excellent customer service skills and a commitment to customer satisfaction
  • Worked well independently and on a team to solve problems
  • Served as a friendly, hardworking, and punctual employee
  • Responding to customer service inquiries and finding appropriate solutions
  • Updating customer accounts or services

Cafe Worker/Retail Assistant

Emerald Village Bakery
02.2022 - 02.2023
  • Worked well independently and on a team to solve problems
  • Served as a friendly, hardworking, and punctual employee
  • Organized and prioritized work to complete tasks in a timely, efficient manner
  • Brought forth excellent customer service skills and a commitment to customer satisfaction
  • Served as a positive and enthusiastic team player

Receptionist/ Administrative Staff

ELMA Constructions
01.2021 - 12.2021
  • Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting visitors
  • Brought forth a strong ability for multitasking and prioritizing tasks
  • Maintained accurate client records and provided office employees with assistance
  • Composed, edited, and proofread documents
  • Remained flexible, adaptable, and punctual
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Bachelor of Psychological Science -

Federation University
Berwick
11.2025

High School Diploma -

St Francis Xavier College
Beaconsfield
10.2014

Skills

  • Customer Service & Satisfaction
  • Teamwork and collaboration
  • Leadership Development
  • Sales & Membership Acquisition
  • Conflict Resolution & Problem-Solving
  • CRM Proficiency
  • Time Management & Organization
  • Microsoft Office (Excel, Word, Outlook)
  • Data entry

Timeline

Sales Specialist

Aligned Leisure
07.2024 - Current

Customer Service Officer

YMCA
03.2023 - 07.2024

Cafe Worker/Retail Assistant

Emerald Village Bakery
02.2022 - 02.2023

Receptionist/ Administrative Staff

ELMA Constructions
01.2021 - 12.2021

Bachelor of Psychological Science -

Federation University

High School Diploma -

St Francis Xavier College

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ANDREA REINCASTLE