Andrea Scalenghe
Gold Coast,QLD
Summary
I am a knowledgeable, hard working and driven customer service professional with extensive experience in the hospitality, agriculture and IT industry. I am looking for full time employment in which I can use my existing skills as well as obtain new ones. I am a solid team player with positive demeanour and proven skills in establishing rapport with clients. I am a reliable, dedicated and honest employee. I am motivated to maintain customer satisfaction and contribute to the company success at all times. I specialize in quality as well as speed and process optimization. I am energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships. I am passionate about promoting lasting customer satisfaction . I am also proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Farm Hand
Prospect Agriculture
04.2023 - 11.2023
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Performed regular maintenance to keep farm equipment in safe working order.
- Operated tractors and self-propelled machinery to plow and fertilize soil.
- Planted, cultivated and harvested corn, wheat and hay crops for optimal growth.
- Used grease guns and oil cans to lubricate and adjust farm equipment.
- Repaired farm equipment, completing both emergency, and preventive maintenance quickly and accurately.
- Recorded and reported crop yields, expenses and other farm-related data for management decision-making.
- Monitored and maintained irrigation systems to optimize water levels for crops.
- Used large tractors to cut and plow land according to job specifications, consistently meeting deadlines with quick, accurate work.
- Managed earthmoving work such as tilling ground, grading sites and leveling gradients.
- Cross-trained in machinery to be useful year-round.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Completed rock and stump removal at job sites.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Food Runner
Enoteca 1889
08.2022 - 03.2023
- Cleaned and sanitized food preparation and serving areas.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Warehouse Worker
Cadi S.r.l.
02.2018 - 05.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 20 kilos.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
IT Assistant
Sgaba.it
01.2017 - 04.2017
- Installed and configured software and hardware.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
High School Diploma -
Giorgi Fermi
Treviso06.2018
Skills
- Chemical Application
- Equipment Repair and Maintenance
- Heavy Machinery Operation
- Property Maintenance
- Irrigation System
- Farm Management
- Field Operations
- John Deere Equipment
- Data Entry
- Debugging
- Helpdesk Services
- Wireless Networking
- Technical Support
- Report Preparation
- Computer Diagnostics
- Customer Service
- Advertising
- Systems and Software Expertise
- Internet Savvy
- Troubleshooting and Resolution
- HTML and XML
- System Administration
- Client Engagement
- Product Knowledge
Timeline
Farm Hand
Prospect Agriculture
04.2023 - 11.2023
Food Runner
Enoteca 1889
08.2022 - 03.2023
Warehouse Worker
Cadi S.r.l.
02.2018 - 05.2018
IT Assistant
Sgaba.it
01.2017 - 04.2017
High School Diploma -
Giorgi Fermi
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