Andrea Scattolo

• Facilitated staff hiring, training, and mentoring to foster cohesive team culture and enhance professional development.
• Prepared specialty coffee beverages at high volume, including advanced latte art, during fast-paced, high-turnover shifts.
• Resolved floor issues quickly while providing personalized customer service and building customer loyalty.
• Advised customers on product selections to drive sales while ensuring compliance with food safety, hygiene, and safety standards.
• Handled daily opening and closing tasks, cash register balancing, and end-of-day operations.

• Supported breakfast service in a luxury 5-star hotel, handling fast-paced à la carte orders with egg dishes, gourmet toasts, and croque-monsieur.
• Prepared and maintained breakfast buffet while performing live cooking and engaging with guests during food preparation.
• Met dietary needs by preparing vegetarian, vegan, and allergen-friendly breakfast options.
• Assisted in training new kitchen staff and scheduling shifts based on daily production needs and service flow.

• Provided customer service by accurately taking table orders with handheld POS systems and efficiently operating the cash register.
• Managed daily front-of-house operations, maintaining an inviting dining area and well-organized counter displays to enhance customer experience.
• Prepared and maintained the cafe counter line and beverage service stations.
• Integrated food production duties with front-of-house tasks, consistently achieving high customer satisfaction in a fast-paced environment.

• Executed high-volume breakfast and brunch services, preparing items such as pancakes, waffles, French toast, cooked eggs, and avocado toast.
• Managed station organization and cleanliness, ensuring effective stock rotation and inventory control.
• Processed supplier orders and maintained stock control to optimize goods storage.
• Prepared and managed daily production lines

Executed advanced pastry techniques for seasonal menu execution and smooth kitchen operations in 5-star environments. Managed daily pastry operations, ensuring refined presentation and strict compliance with food safety and hygiene standards.

• Created and designed a variety of pastries for events and daily service.
• Collaborated with kitchen staff to ensure timely pastry preparation and presentation.
• Maintained inventory of baking supplies and ordered ingredients as necessary.

• Advanced from commis to head pastry chef over three seasons, learning advanced techniques quickly and taking charge of pastry service.
• Developed seasonal à la carte menus, plated desserts, and custom wedding cakes, enhancing overall dining experience while supporting daily production for all services.
• Coordinated pastry staff scheduling, training, and supervision, ensuring smooth operations while managing warehouse orders, inventory, and luxury event support.
• Executed rigorous quality checks across all preparations to uphold elite presentation standards and hygiene compliance.

• Prepared a daily production line, ensuring high-quality counter displays, cakes, croissants, laminated doughs, and fermented doughs.
• Ran bakery operations independently and managed daily production cycles from start to finish.
• Progressed from a junior team member to strong command of core pastry skills within three years, reaching full production independence.
• Managed supplier ordering, tracked inventory, and rotated stock to maintain freshness and minimize waste.
• Executed store opening and closing tasks while adhering to food safety, hygiene, and workplace health and safety regulations.