Andrea Stefania Duarte
Bogotá,Colombia
Summary
Specialist in customer knowledge processes, prevention of money laundering, and counter-terrorism financing, with 9 years of experience in the financial sector. I possess strong expertise in onboarding and ongoing client management processes. My skills include results orientation, adaptability to change, attention to detail, time management, and teamwork.
Overview
11
11
years of professional experience
Work History
Transaction Srvcs Analyst 2
Citibank
Bogota, Colombia
02.2022 - 04.2024
- Support transactional processing for letters of credit products (Imports, issuances, confirmations, advise, amendments).
- Structure check for Swift Message import and export letter of credit to determine and ensure compliance with international and US regulations and standards.
- Knowledge of UCP 600.
- Internal and external customer service and advice.
Professional I and II AML
Scotiabank Colpatria
Bogota, Colombia
08.2018 - 10.2021
- Ensure proper compliance with the KYC policy and due diligence procedures applicable to new and existing customers.
- Application and implementation of client monitoring and analysis tools, aimed at preventing and combating the risk of Money Laundering and Terrorist Financing.
- Collate all requested information, evidence, and other documentation professionally and in an orderly and submit to departments within expected deadlines.
- Maintain current knowledge of relevant legislation and regulations and up to date with changes.
- A strong understanding and knowledge of AML/CTF.
- The ability to work with multiple clients and change priorities quickly and efficiently.
- Ability to act with discretion and maintain confidentiality.
Analyst I Operations
Scotiabank Colpatria
Bogota, Colombia
08.2015 - 07.2018
- Receive, analyze, and process requests for operations, such as opening and maintenance of accounts, CDT (Certificate of Deposit), collection and payment agreements, for clients of the Corporate segment, applying knowledge of the KYC and AML policy.
Auxiliary II Human Resources
Scotiabank Colpatria
Bogota, Colombia
08.2014 - 07.2015
- Attention to the internal and external stakeholders of human resources in the back and the front, provide support and resolve concerns, escalate the requirements to the different areas of human resources, promote the self-management of the employees, and fulfill the assigned tasks.
Auxiliary II PQR
Scotiabank Colpatria
Bogota, Colombia
03.2013 - 07.2014
- Responsible for feeding the PQR module (requests, complaints, and claims) with the respective responses issued to customers, monitoring, and management support for emails and calls from other areas or offices.
Education
Master - Corporate Compliance
CEUPE - Centro Europeo De Postgrado
Spain12-2021
Diploma - Service Management
Universidad De La Sabana
Colombia11-2015
Degree - Business Administrator
Politécnico Grancolombiano
Colombia10-2015
Technologist - Banking Administration and Financial Institutions
SENA (Centro De Servicios Financieros)
Colombia11-2012
Skills
- QA
- High attention to detail
- Time management
- Adaptability to Change
- Concern for order, quality and precision
- Analytical Thinking
- Customer Service
- A strong understanding and knowledge of AML/CTF
Languages
English
Professional
Timeline
Transaction Srvcs Analyst 2
Citibank
02.2022 - 04.2024
Professional I and II AML
Scotiabank Colpatria
08.2018 - 10.2021
Analyst I Operations
Scotiabank Colpatria
08.2015 - 07.2018
Auxiliary II Human Resources
Scotiabank Colpatria
08.2014 - 07.2015
Auxiliary II PQR
Scotiabank Colpatria
03.2013 - 07.2014
Master - Corporate Compliance
CEUPE - Centro Europeo De Postgrado
Diploma - Service Management
Universidad De La Sabana
Degree - Business Administrator
Politécnico Grancolombiano
Technologist - Banking Administration and Financial Institutions
SENA (Centro De Servicios Financieros)
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