Andrea Webster
Wangaratta,Victoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Assistant Retail Sales Manager
Lux Lighting
12.2022 - Current
- Increased customer satisfaction by addressing their needs promptly and efficiently.
- Streamlined inventory management processes, resulting in a more organized stock room and easier product location for staff.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
- Resolved customer complaints professionally, fostering trust in the brand and promoting loyalty among customers.
- Supported visual merchandising efforts by creating attractive displays that showcased featured products and promotions effectively.
- Assisted customers in locating desired items while providing knowledgeable recommendations based on individual preferences or needs.
- Provided exceptional customer service that resulted in increased positive feedback from shoppers.
- Developed relationships with suppliers to negotiate better pricing terms or special deals on merchandise orders.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Exhibited excellent people skills during interaction with employees and customers.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Office Manager
Websters Electrical & Lighting
01.2005 - 12.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
No Degree - Year 12
Galen Catholic College
Wangaratta, VIC12.1983
Skills
- Sales strategy development
- Store operations
- Product presentation
- Retail Operations
- Cash reconciliation
- Merchandising operations
- Merchandise Display
- Customer Service
- Reliability
- Sales process
- Excellent Communication
- Sales processes
Timeline
Assistant Retail Sales Manager
Lux Lighting
12.2022 - Current
Office Manager
Websters Electrical & Lighting
01.2005 - 12.2022
No Degree - Year 12
Galen Catholic College
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