Andrea Alejandra Arce Roa
Thornbury,VIC
Summary
Outgoing, charismatic and friendly worker with excellent interpersonal communicational skills. Quick learner and good memory. Excellent customer service. Remains calm in problem-solving. Team-work oriented.
Overview
3
3
years of professional experience
Work History
Barista
Barret's Bakery
03.2023 - 09.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Pleasantly interacted with 3 or more customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Waitress
Jungle Bird
01.2023 - 03.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress
Blue Jar
08.2022 - 12.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted 10 to 20 extra new customers, with no available tables, put them in cue, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reset tables to keep dining room and work areas clean.
Barista
Café Moscato
01.2021 - 09.2021
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Education
English Teacher And Degree in Education - Applied Linguistics
Universidad Met. De Ciencias De La Educacion
Chile 06.2021
High School Diploma -
Colegio Divina Pastora
Chile12.2011
Skills
- Good at team work
- Remarkable customer service
- Food Preparation and Safety
- Quick learner
- Barista skills
- Excellent Memory
- Great at Problem-Solving
- Creative
- Ability to Adapt
Accomplishments
- Served individually made coffee drinks to over 200 customers daily.
- Memorized ingredients and recipes for 18 specialty drinks.
- Resolved product issue through consumer testing.
- Graduated University with remarkable grades.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Barret's Bakery
03.2023 - 09.2023
Waitress
Jungle Bird
01.2023 - 03.2023
Waitress
Blue Jar
08.2022 - 12.2022
Barista
Café Moscato
01.2021 - 09.2021
English Teacher And Degree in Education - Applied Linguistics
Universidad Met. De Ciencias De La Educacion
High School Diploma -
Colegio Divina Pastora
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